- Content Creation: Write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
- Member Engagement: Develop and implement strategies to boost potential new panel member interest and engagement through creative and relevant content. This includes crafting stories, updates, and insights that resonate with our audience.
- Response Management: Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service.
- Content Calendar: Create and/or manage a content calendar to ensure a consistent flow of content and communications to our panel members. Monitor and adapt to changing needs and trends.
- Database maintenance: Conduct panel member database maintenance and quality control validations from time to time.
- Collaboration: Work closely with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information for content creation.
- Bachelor's degree in Communications, English, Marketing, or a related field.
- Excellent written and verbal communication skills in English.
- Previous experience in content creation, copywriting, or content marketing is a plus.
- Strong interpersonal skills and a passion for member engagement.
- Familiarity with market research and consumer panels is advantageous.
- Having prior experience with Zendesk customer support software, along with a background in project management and strong customer service skills, is a distinct advantage.
- Ability to work independently and as part of a team, with excellent time management skills.
- Competitive salary
- Comprehensive healthcare and benefits package
- Opportunity to work in a dynamic and innovative market research company
- Professional development and growth opportunities
- Collaborative and supportive team environment
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Panel Communication Specialist - Singapur, Singapore - GfK
Description
Description
Skills Required
Benefits:
If you are a creative and results-oriented individual with a passion for engaging with audiences through well-crafted content, we encourage you to apply for the Panel Management Content Specialist position. Join us in shaping the future of market research and making a positive impact on our panel members' experiences.
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
