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    Assistant Food and Beverage Manager - Singapur, Singapore - SG HOTELS PTE. LTD.

    SG HOTELS PTE. LTD.
    SG HOTELS PTE. LTD. Singapur, Singapore

    2 days ago

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    Description
    Roles & Responsibilities

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

    Maxwell Reserve, Autograph Collection Hotel (Marriott);

    Duxton Reserve, Autograph Collection Hotel (Marriott);

    The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

    The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

    Garcha Group Benefits:

    As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

    As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

    2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

    20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

    Business development

    · Ensure that restaurants/bars are financially successful as independent profit centres by driving and soliciting business opportunities.

    · Fully responsible and accountable for the restaurant revenue and profitability, to ensure that the operational budget is adhered to and that all costs are controlled and expenditures pre-approved.

    · Continuously seek ways to maximise revenue and profit through sales calls, networking events, partnerships and cooperation.

    · Coordinate with DSOM any event enquiries, and perform all the necessary follow-up to ensure all events are carried out successfully; Maintain an active trace/follow-up system on all personal sales calls.

    · Coordinate efficiently all event sales-related responses with DSOM with the aim of 'closing the deal'.

    · Create and update all restaurant online/offline information alongside DSOM, and distribute necessary information and write-ups internally and externally.

    · Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.

    · Develop and refine a comprehensive mailing list/database for clients in conjunction with room-side mailchimp database, and maintain a regular communication to this database on the F&B offers of the hotels to encourage new and repeat business.

    · Maintain/monitor all online booking platforms, including but not limited to Chope, HGW.

    · Maintain/monitor alongside DSOM all Digital marketing/booking platforms for Restaurants eg., Facebook; IG; YouTube; EDMs; Chope, Quandoo, HungreyGoWhere, STB/TIH, and Websites to be populated with relevant posts about Restaurant.

    · Proactively remain relevant in media by providing new events/articles/photos to various publication

    Operational

    · Ensure seamless service levels, including hiring and training crew.

    · Rostering.

    · Reservations management.

    · Ensure restaurants have the correct "vibe" at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

    · Ensure Marriott L&D and Lobster Inc training is assigned and completed constantly (learning never stops).

    · Create, update and maintain all SOPs.

    · Personally and frequently verify that the guests receiving the best possible service; respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.

    · Prepare and confirm all meeting/group proposals and contracts.

    · Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.

    · Assist in maintaining strong team performance by regularly reviewing KPI's and goals against performance and realigning strategies according to results; perform performance reviews per schedule.

    · Entertaining guests in a consistent, professional and positive attitude.

    · Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

    · Maintain and renew all needed licenses.

    · Plan, control and ensure execution of all maintenance work, including logging in GXP and recording methodology.

    · Monitor the quality and quantity of all food and beverage items served; inventory management and reporting routinely.

    Job Requirement

    • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Food & Beverage Services Management or equivalent.
    • Required Skill(s): food, beverage, marketing, digital media, sales, hr, whiskey, procurement, P&L
    • Preferably specialized in Food/Beverage/Restaurant Service or equivalent.
    Tell employers what skills you have

    Service Design
    Digital Media
    Restaurants
    Recruiting
    Sanitation
    Employee Engagement
    Procurement
    Logging
    Inventory Management
    Restaurant Management
    Networking
    Customer Satisfaction
    Facebook
    Business Development
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