- Oversee the whole process of service cum maintenance workflow
- Front line contact with client representatives on all service/maintenance related issues
- Liaise with internal stakeholders on the delivery of resources and work scope to customers
- Lead a team of service team members
- Oversee the hiring of new candidates
- Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
- Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
- Manage day-to-day client interactions and expectations for optimal results
- Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
- Possess a knowledge base of each client's business, organization and objectives
- Be responsible for operationally managing multiple aspects of the team.
- Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
- Perform a wide variety of technical and non-technical tasks
- Nitec in Electrical/Electronic Engineering with at least 5 years working experience
- Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
- Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
- Technology savvy (hardware & software)
- Excellent problem solving skills
- Strong verbal and written communication skills
- Must be a team player
- Customer service and business orientated with good initiative and adaptability
- Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
- Only Singaporeans may apply
- This job is suitable for older workers
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Technical Team Manager - Singapore - ADEMCO (FAR EAST) PTE LTD
Description
Roles & ResponsibilitiesResponsibilities:
Requirements:
Negotiation
Manage stakeholders
Management Skills
Leadership
Manpower Planning
Interpersonal Skills
Operations Management
Strategy
Access Control
CCTV
Adaptability
Compliance
Project Management
Communication Skills
Intrusion Detection
Customer Satisfaction
Team Player
Customer Service
Liaising with Stakeholders