Jobs

    Customer Support Coordinator - Singapur, Singapore - Wärtsilä

    Wärtsilä
    Wärtsilä Singapur, Singapore

    1 week ago

    Default job background
    Description

    Customer Support Coordinator

    About the position
    As a Customer Support Coordinator, you will:

  • Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
  • Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
  • Provide service quotation to Customers based upon the job requirements.
  • Prepare Field Support Engineers(T4) and Service Partner for the job.
  • Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
  • Verify completion of service support delivered.
  • Invoice Customers as per initial quotation and based on service outcome
  • Promote After Sales business (Service Agreements, Spare Parts etc.) in close cooperation with the After Sales Team.
  • Maintain competent understanding of actual and new company's products, their functions, and alternatives.
  • Review the Quality Management System requirements and ensure operations is in compliance.

    • To be successful in this role, we expect you to have/be:

  • Commercial vocational diploma with corresponding professional experience
    (The position is suitable for a recently graduated candidate or a person with one- or two-years' experience)
  • Able to work independently.
  • Effective time management skills
  • Continuous Improvement Mindset
  • Fluent in English & Chinese. This role requires liaising with the clients, local agents speaking in English and Chinese.

    • Contact & next steps
    Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you'll receive a confirmation email.

    In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

    Hyun Joo Kim
    Talent Acquisition Partner
    Email:

    Last application date: 16/05/2024

    At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

    This is Wärtsilä

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