Jobs

    Desktop Engineer Level 2 - Singapore - ITCAN PTE. LIMITED

    ITCAN PTE. LIMITED
    ITCAN PTE. LIMITED Singapore

    2 days ago

    Default job background
    Description
    Roles & Responsibilities
    • Setup and configuration services e.g. onboarding EUCDs which includes level 1 support for all IT related applications and services used by the users or required by the EUCDs.
    • Incident handling services e.g. troubleshooting EUCDs which includes level 1 support for all IT related applications and services used by the users or required by the EUCDs.
    • On-site service counter
    • Desk side support
    • Premium service support for VIPs
    • Account management e.g. Active Directory (AD) /Azure AD (ADD) account, grouping, email/mtg room
    • Software distribution services e.g. Software catalogue services/software distribution with Authorised software management workflow
    • Patch management services e.g. Patch and firmware upgrade including BIOS for endpoint devices
    • Endpoint security protection services
    • Network access control support services
    • Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management
    • Mobile device management (MDM) services
    • Microsoft Teams with VOIP support for softphone & handphone
    • Desktop Imaging
    • Travel to other site within Singapore
    • Routine standby duty
    Tell employers what skills you have

    Account Management
    Troubleshooting
    ICT
    Azure
    Hardware
    Laptops
    Active Directory
    Windows 7
    Access Control
    Project Management
    Firmware
    Operating Systems
    Windows
    VoIP
    Authentication

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