Executive Director, Head of Customer Service Excellence, Group Retail - Singapore
4 days ago

Job summary
We are seeking a visionary leader to spearhead the strategic transformation of customer service for UOB's Retail Banking business in Singapore and across the region.- Lead Strategic Transformation Define and execute the strategic direction for customer service transformation in Singapore, strengthening service governance, complaint management, and operational excellence to deliver superior customer experiences.
- Champion Service Governance & Journey Mapping Drive the Singapore Service Committee (PSC) across Cards, Deposits, Wealth, and Loans. Align business, operations, and technology teams to deliver service priorities.
- Manage Customer Feedback & Escalations Oversee end-to-end management of customer feedback and escalations,
Job description
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