Customer Experience Officer - Singapore - KRISSHOP PTE. LTD.

KRISSHOP PTE. LTD.
KRISSHOP PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

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Description
This role requires people who are passionate about delivering successful customer outcomes.


Responsibilities will include:


  • Ensure that all customers receive quality customer experience, driving an increase in sales
  • Take ownership of customer issues and follow up on problems right up to resolution
  • Pitch ideas for improving the customer journey and their overall experience on KrisShop
  • Develop a rapport with customers and upsell and cross sell products and packages, where possible
  • Convert onetime customers into lifetime fans
  • Highlight the pain points of customers on a weekly basis for management review and assessment
  • Suggest process change for a better customer journey
  • Represent the customer experience team on new initiatives that are being designed and planned by the company

What we are looking for:


  • Approachable with good interpersonal skills, accompanied with a positive and friendly personality
  • Able to multitask and handle pressure
  • Able to remain calm in challenging situations
  • Accurate and efficient data entry skills
  • A team player able to accept responsibility for individual and team's results
  • Customer Champion who is not afraid to speak up on behalf of the customer
  • Able to
    communicate with Mandarin **speaking customers
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