- Act as clients' service escalation point of contact for day to day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
- Maintains excellent working relationships with internal teams, identify root causes/area of improvements when resolving client issues and driving implementation of resolutions
- Applies advanced problem solving skills, judgement, and experience to analyze information and effectively communicate to clients
- Maintains familiarity with industry best practices and market intelligence to offer value added thought leadership
- Uses in-depth knowledge of clients issues and needs to contribute to business development efforts and optimizing our client base and the services provided to them
- With the understanding of BNY Mellon products and services, to best propose expanded offerings to clients for business & commercial considerations
- Drives and plans proactive service initiatives such as Service Account Plan and Service Reviews
- Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
- Leads and participates in client transformational initiatives and collaborating effectively with global stakeholders to elevate client experience in a data driven, scalable fashion
- Supports multiple geographies (when required) and complex client accounts
- Bachelor's degree or the equivalent combination of education and experience is required.
- At least years of relevant product/financial experience in banking or client service.
- Strong foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
- Ability to lead process transformation, client analytics to drive improvement in client experience will be a unique differentiator
- In depth understanding of the end to end client lifecycle in transaction banking and ability to articulate key opportunities in the overall client experience
- Excellent customer focus, stakeholders management and relationship management skills.
- Possess excellent interpersonal skills and positive attitude.
- Strong analytics skills and detail-oriented
- Fortune World's Most Admired Companies & Top for Diversity and Inclusion,
- Bloomberg's Gender Equality Index (GEI),
- Human Rights Campaign Foundation, Corporate Equality Index,
- , Disability: IN – % score,
- Dow Jones Sustainability Indices, Top performing company for Sustainability,
- Forbes Blockchain ,
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VP Client Service, South - Singapur, Singapore - THE BANK OF NEW YORK MELLON CORPORATION
Description
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about.
We welcome you to apply When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company.
We're seeking a future team member for the role of VP Client Service – South & Southeast Asia to join our Treasury Services team. This role is located in Singapore, hybrid.
In this role, you'll make an impact in the following ways:
To be successful in this role, we're seeking the following:
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
