Customer service - Singapore - IRONMAN PEST CONTROL PTE. LTD.

IRONMAN PEST CONTROL PTE. LTD. Singapore

6 days ago

Description

Roles & Responsibilities

Job Description & Requirements

We are a local growing pest control company with excellent google reviews. Due to our expansion plans, we are now looking for a dedicated individual to join our growing team. Confirmed candidates can be assured of a stable career with good advancement prospects and benefits.

Job scope:

• Follow up with customer queries and provide excellent customer service. (via telephone / whatsapp / email).

• Liaise with the relevant department/staff accordingly to resolve the customers' requests/feedback in a timely and professional manner.

• Proactively handle the customers feedbacks and recovery channel for customer satisfaction.

• Provide general support to the Management & Operations Team

• Support administrative functions such as documentations, data entry, filing, and record keeping.

• Prepare and manage invoices, ensuring accuracy and timely processing.

• Organize customer contacts and sales data efficiently.

• Daily administrative duties as per assigned.

Requirements:

• Having a positive attitude and take pride in your work.

• Self motivated & meticulous.

• Willingness to learn & adapt.

• Good interpersonal and communication skills.

• Preferably some experience in customer service.

• Able to converse well in English, both written and spoken.

• Able to speak and write simple Chinese. As need to converse with Chinese speaking only customers.

• Able to start work immediately or on short notice.

Working hours:

• 5.5 days work week.

• Monday - Friday (9am - 6 pm) Saturday (9am - 1 pm).

• O.T will be paid for working past normal hours.

Benefits:

• Family and friendly environment.

• Monthly attendance bonus

• Quarterly performance bonus.

• 13th month annual variable bonus.

• Career progression.

• Annual Leave.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Interpersonal Skills
Office Management
Administration
Data Entry
Customer Returns
Communication Skills
Administrative Support
Customer Satisfaction
Customer Service
Scheduling
Able To Work Independently

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