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    Senior Customer Engineer - Singapur, Singapore - Raytheon Technologies

    Raytheon Technologies
    Raytheon Technologies Singapur, Singapore

    1 day ago

    Default job background
    Full time
    Description

    Unspecified

    By joining the Helicopter program team, you will be based in Singapore and functionally report to the Customer Engineering Manager of Helicopter programs in Longueuil, Quebec (Canada). Our mission is to engage, empower, and inspire our team to deliver a superior Employee and Customer Experience, to develop innovative solutions, and to drive value into products and services for all of our markets. The incumbent is responsible to manage strategic customer accounts and related engine program updates. You will also lead field investigations and coordinate technical and logistical support to drive a prompt helicopter return to service.

    Responsibilities

  • Lead Helicopter Programs customer engineering activities from start to successful resolution.
  • Support event troubleshooting and assist logistics as required.
  • Interface with Field Service Managers, Customer First Centre (Technical Help Desk) and operators through regular field event reviews.
  • Ensure event resolution and provide follow-up through Integrated Product Team, reliability monitoring, technical publication changes, campaigns or other corrective action.
  • Lead and provide support for field escape containment and special inspection programs, and liaise with Engineering and Quality as required.
  • Build and maintain relationships with OEMs and operators worldwide. Support OEMs with key program projects and initiatives.
  • Manage Program updates, reliability and product performance packages, Technical Coordination meetings with OEMs, amongst other tasks.
  • Prepare tri-annual Service Difficulty material for Transport Canada reviews.
  • Represent Pratt & Whitney at operator conferences and present field issues and market updates as required.
  • Represent the customer's voice during internal meetings; support maintenance/overhaul cost initiatives and identify cost reduction opportunities.
  • Maintain and revise Instructions for Continued Airworthiness (e.g. Engine Maintenance Manual, Service Bulletins, Special Instructions, etc) as required.
  • Liaise as required with Pratt & Whitney India Capability Center.

    • Requirements

  • Bachelor's degree in Aeronautics, Aerospace Engineering, Mechanical or Electrical Engineering or relevance.
  • Min of 7 years relevant experience in customer program or engineering management.
  • Helicopter engine and airframe knowledge would be beneficial.
  • Strong project management skills.
  • Solid computer skills (PowerBI, PowerPoint, Excel, Word, Access, etc.).
  • Occasional business trips and ability to travel on short notice.
  • Strong commercial & technical skills and able to define value proposition to customers.
  • Customer focused and proven customer relationship management skills.
  • Excellent communication skills.
  • Team player and collaborator.
  • Flexible, motivated, self-driven and adaptable to changes.
  • Demonstrated to work independently.
  • Demonstrated influential leadership locally and remotely.
  • Capable of autonomously prioritizing tasks and delivering on customer commitments.
  • Flexible working hours and may require working in the evening.

    • Why Join Us

  • We drive innovation to go beyond with a purpose to transform aviation.
  • We grow our people to become leaders with talent & leadership programs.
  • We offer employee scholarship program for further education.
  • We care for your well-being with comprehensive health, medical & dental benefits.
  • We provide island-wide company transport from major MRT stations.
  • We provide structured on-the-job trainings and in-house/ external certifications.
  • We value trust, safety, integrity, respect, safety, innovation and excellence.
  • We provide annual wage supplement (AWS) and variable bonus plan.
  • We provide shift & meal allowances (Shift work only).
  • We provide overtime benefits as applicable (Shift work only).
  • Our ethos is
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