System Administrator - Singapore - ALPHAEUS PTE. LTD.

ALPHAEUS PTE. LTD.
ALPHAEUS PTE. LTD.
Verified Company
Singapore

1 day ago

Wei Jie

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Wei Jie

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Description

Roles & Responsibilities:

  • As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
  • Ensure proper communication and quick resolution as a crisis manager.
  • Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams.
  • Weekly and monthly status reports to higher management.
  • Participate in business meetings with various stake holders.
  • Take corrective actions based on the customer satisfaction surveys.
  • Drive service improvement programs.
  • Effort estimation/reviews on need basis for new projects.
  • Plan and schedule Changes, Coordinating with different stakeholders.
  • Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
  • Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.

Requirements:


  • Bachelor's degree in IT, Software engineering or a related field.
  • App dynamics Admin-L3 (mandatory)
  • Splunk Admin-L3 (mandatory)
  • Training of new team members.
  • Able to work on Knowledge acquisition and updates to related
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