Jobs

    Dispatch Officer - Singapore - MOHAN MANAGEMENT CONSULTANTS PTE LTD

    MOHAN MANAGEMENT CONSULTANTS PTE LTD
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    Description
    Roles & Responsibilities

    ROLE INTRODUCTION

    This role encompasses managing all administrative tasks, fostering smooth communication between our company's clients and dispatch riders, and ensuring efficient service delivery through precise coordination and adept problem-solving.

    RESPONSIBILITIES

    • Input and manage job orders accurately within our company's order management system.
    • Act as the main point of contact for our dispatch riders, assigning orders promptly and providing comprehensive information to facilitate successful deliveries.
    • Monitor the progress of dispatched orders closely, updating their status in the system and proactively addressing any delays or concerns.
    • Collaborate closely with dispatch riders to optimize routes and schedules, ensuring efficient order fulfillment.
    • Work collaboratively with other team members to maintain a smooth workflow and resolve any operational challenges that may arise.
    • Uphold the highest standards of confidentiality and professionalism when handling sensitive information.
    • Any additional duties that may be assigned.

    FORMAL EDUCATION OR CERTIFICATION

    Secondary Education or with relevant certifications

    Knowledge & Experience

    • Fluent in English (other languages are a plus)
    • Proficiency in computer hardware (printers, scanners etc)
    • Proficiency in computer software (email, Slack, order management system)
    • Officer/Dispatcher experience

    Personal Attributes

    • Positive attitude
    • Team player
    • Strong communication skills (both written and verbal)
    • High level of initiative and integrity
    • Ability to multitask, prioritize and organize work orders
    • Customer-focused, detail-oriented, and adept at problem-solving
    Tell employers what skills you have

    Ability to Multitask
    Weather
    Microsoft Office
    Microsoft Excel
    Dispatching
    Secondary Education
    Flight Planning
    Crisis Intervention
    Customerfocused
    Pressure
    Communication Skills
    Team Player
    Service Delivery

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