- Resolve incidents within SLA timeframe and perform root cause analysis, finding to solve the problems.
- Escalate unsolvable incident/ problem to the Operation Lead or Service Delivery Manager.
- Escalate to OEM/ vendor / subcontractor for technical support.
- Implement service requests and change requests and complete all requests within SLA timeframe.
- Ensure deployments of approved patches/ releases/ configuration changes for operation system and system software are implemented to change request accordingly.
- Ensure proper backup of the administrated systems and performing system recovery if needed.
- Conduct regular testing to verify configuration or backup data.
- Maintain the configuration of the system.
- Support the integration of new technologies into existing environments.
- Minimum 2 years relevant experience.
- Dynamic, customer oriented, diligent attitude with ability to work well in a fast-paced environment.
- Good analytical skills with ability to work with others to resolve problems.
- You will learn these technologies in this project, an added advantageous if you know any of them: Vulnerability Management Systems Reverse Proxy Patch Repositories (Patch Management, Patch Manager) AD Infra (MS AD, AWS AD etc) End Point Protection – Desktop, Clients Enterprise Backup Next Generation Firewall Privilege Access / Identify Management Infra Automation Platform AWS full suite
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Cloud System Engineer - Singapur, Singapore - ST Engineering
Description
Title: Cloud System Engineer
Job ID: Location:ST Engineering Hub, SG
Description:Responsibilities:
Requirements: