Jobs

    Helpdesk Team Lead - Singapore - GMP Technologies

    GMP Technologies
    GMP Technologies Singapore

    1 week ago

    Default job background
    Full time Upper Management / Consulting
    Description

    The service operation is the key pillar in enabling our customer to maximize the use of our solutions that contribute to a greener, more sustainable aviation through the enablement of service optimization.
    The incumbent will be reporting to the Regional Manager of the service operation, the Shift Lead is overall responsible for the support to our customers, in the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment.
    You will interact with the various functions within the organization such as Engineering & Technology, Customer Service, and Operations as well as other colleagues across the company, located in 20+ countries across the region.

    Responsibilities:
    . Execute Standard Operating Procedures related to the management of incidents and requests.
    . Deliver high-quality support to our customers by adeptly managing and triaging cases they bring forth.
    . Monitor the performance of our products and services, promptly executing operational procedures for resolution or, when necessary, escalation to ensure swift restoration.
    . Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
    . Invoke and manage crisis and security management processes.
    . Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
    . Manage complex and escalated cases.
    . Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
    . Document all actions in accordance with standard company policies and procedures.
    . Collaborate with vendors and service providers, to address incidents and overseeing changes, ensuring effective communication, prompt resolution and minimal downtime.
    . Use various tools to monitor, remediate and manage any ticket assigned.
    . Identify and manage knowledge gaps and continuous improvement initiatives to enhance the overall efficiency of our operational practices
    . Act as the senior on shift and ensure proper shift handovers.
    . Develop training programs and provide on the job training.

    Qualifications:
    . Degree in a related field.
    . Experience in the aviation sector.
    . ITIL V4 Foundation certificate and experience working with ServiceNow.
    . Agile, Six Sigma or related certifications
    . Proven experience in a customer support role, preferably in a technical support or service desk environment.
    . Proven experience in managing all aspects of Major Incident.
    . Commitment to continuous learning and staying updated with industry trends and best practices.
    . Experience with developing training programs and delivering training.
    . Customer service oriented with the ability to communicate technical topics and manage customers during critical instances.
    . Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment.
    . Troubleshooting and problem-solving skills to diagnose and resolve technical issues effectively.
    . Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
    . Strong documentation skills to accurately record customer, as well as internal interactions and resolutions.

    Working hours: 8AM to 8PM (12-hour day shift, including alternate weekends with an allowance provided).
    . Hybrid work arrangement (any 3 days WFO, 2 days WFH)
    . During the training period (approximately 6 to 7 months), training sessions will be held from Monday to Friday, from 9AM to 6PM OR from 10AM to 7PM.

    For more information, please visit to and search for Job Reference: 23965
    We regret that only shortlisted candidates will be notified.

    GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

  • Marriott International, Inc

    Team Lead-restaurant

    3 weeks ago

    Marriott International, Inc Singapore

    **İş Numarası** · **İş Kategorisi** Food and Beverage & Culinary · **Lokasyon** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore HARİTADA GÖRÜNTÜLE · **Çizelge** Full-Time · **Uzakta mı bulundu?** N · **Konum değişikliği mi?** N · **Pozisyon Türü** Non-M ...

  • Marriott International, Inc

    Team Lead-restaurant

    3 weeks ago

    Marriott International, Inc Singapore

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-M ...

  • Marriott International, Inc

    Team Lead-food

    2 days ago

    Marriott International, Inc Singapore

    **No do Cargo** · **Categoria de emprego** Food and Beverage & Culinary · **Local** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VER NO MAPA · **Horário** Full-Time · **Localização remota?** N · **Remanejamento?** N · **Tipo de cargo** ...

  • Marriott International, Inc

    Team Lead-food

    2 days ago

    Marriott International, Inc Singapore

    **No do Cargo** · **Categoria de emprego** Food and Beverage & Culinary · **Local** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VER NO MAPA · **Horário** Full-Time · **Localização remota?** N · **Remanejamento?** N · **Tipo de cargo** Non-Management ...

  • Marriott International, Inc

    Team Lead-restaurant

    3 weeks ago

    Marriott International, Inc Singapore

    **رقم الوظيفة** · **التصنيفات** Food and Beverage & Culinary · **الموقع** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقال إلى موقع آخر؟** N · **نوع الوظيفة** ...

  • Marriott International, Inc

    Team Lead-restaurant

    3 days ago

    Marriott International, Inc Singapore

    **Número de Empleo** · **Categoría de Empleo** Food and Beverage & Culinary · **Ubicación** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-M ...

  • Nike

    Lead (Visual - Team Leader) - Unite Store

    3 days ago

    Nike Singapore

    Rejoignez l'équipe NIKE, Inc. · Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de cr ...

  • Logicalis

    IT Services Team Lead

    3 weeks ago

    Logicalis Singapore

    **Why choose Logicalis?** · Logicalis lets you experience the digital transformation up close - and to get involved in actively shaping its future. Your expertise makes you a crucial building block here. From pre-sales, sales and consulting to professional service, finance and ma ...

  • Nike

    Lead - Digital (Team Leader) - Unite Imm

    3 days ago

    Nike Singapore

    Rejoignez l'équipe NIKE, Inc. · Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de cr ...

  • Rockwell Automation

    Team Lead

    1 week ago

    Rockwell Automation Singapore

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...

  • Jobline Resources Pte Ltd

    Team Lead

    3 weeks ago

    Jobline Resources Pte Ltd Singapore

    **Responsibilities**: · Data Platform Design and Architecture: - Lead the design and architecture of the enterprise data platform on cloud environments, utilizing the capabilities of Microsoft Azure and AWS to support scalability, reliability, and performance requirements. - Deve ...

  • Yojee

    Team Lead

    3 weeks ago

    Yojee Singapore

    **Team Lead · **About Yojee** · Yojee Limited (ASX: YOJ), is a cloud-based software as a service (SaaS) logistics platform that facilitates the flow of freight movements into a single ecosystem, making the complex process of managing land transport simple and accessible to all pl ...

  • Peoplebank

    Team Lead

    2 weeks ago

    Peoplebank Singapore

    **Team Lead - Patch Management (Network)** · - 12 months contract role · **Our Client** · - Multinational IT company · **The Opportunity** · - Lead, review, schedule and oversee Patch Management process, procedures and activities · - Initiate Request for Change, document a detail ...

  • THE TORONTO-DOMINION BANK

    Team Lead

    3 weeks ago

    THE TORONTO-DOMINION BANK Singapore

    **TD Bank Group** · Headquartered in Toronto, Canada, with approximately 90,000 employees in offices around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 ...

  • SOURCEO PTE. LTD.

    Team Lead

    3 weeks ago

    SOURCEO PTE. LTD. Singapore

    **TEAM LEAD FOR CASHLESS PAYMENTS · **These will keep you busy while enjoying your time with us**: · - Team player with strong team management skills, able to instil commitment among team members · - Lead and coach team to achieve business objectives-deliver cost and revenue obje ...

  • Hunter Bond

    Team Lead

    3 weeks ago

    Hunter Bond Singapore

    An elite-level, award-winning Quant Fund in US is looking for a talented and passionate engineer to join their team (Sydney/Singapore) and play a critical role in managing and supporting the company's global trading platform. · **Main duties & responsibilities**: · - Working with ...

  • SALT TALENT SEARCH PTE. LTD.

    Team Lead

    3 weeks ago

    SALT TALENT SEARCH PTE. LTD. Singapore

    Salt is looking for a Team Leader for a leading client on a 8months extendable contract. The individual will lead a team of 20-30 team members performing the operational work by assigning them day-to-day work responsibilities, reviewing their work procedures, suggesting ways to i ...

  • BCD TRAVEL SINGAPORE PTE. LTD.

    Team Lead

    1 week ago

    BCD TRAVEL SINGAPORE PTE. LTD. Singapore

    Bring your passion and energy to our growing team. We're hiring · **Team Lead (Hybrid/Remote)** · - Full time, SingaporeThe travel consultant is this primary point of contact for the customer and provides active travel consultation towards the business customers, including provid ...

  • KIDSTART SINGAPORE LTD.

    Team Lead

    3 weeks ago

    KIDSTART SINGAPORE LTD. Singapore

    **Description of Division/Branch**: · The KidSTART Home Visitation Programme delivers child development and early childhood support to parents and caregivers through home visits. Interventions provided aim to build knowledge and skills of parents and caregivers and include child ...

  • PERSOLKELLY Hong Kong Limited

    Team Lead

    3 weeks ago

    PERSOLKELLY Hong Kong Limited Singapore

    PERSOLKELLY's Snapshot · An amazing opportunity to join a global insurance company as a **Team Lead for Fraud Investigations**. · Company Profile · Our client company is a global health services company dedicated to improving the health, well-being, and peace of mind of their cli ...