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- Dispatch - Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
- Perform troubleshooting for client platform related problems
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Minimum NITEC in any discipline
- 1-2 years of experince required
IT Support Specialist - Singapore - ALPHAEUS PTE. LTD.
Description
Roles & ResponsibilitiesJob Description
Requirements:
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Active Directory
VIP
Windows 7
Information Technology
Computer Hardware
Service Level
Application Support
Networking
Operating Systems
Windows
Technical Support