Service Manager - Singapur, Singapore - Raute Group

Raute Group Singapur, Singapore

2 days ago

Full time

Description

The Service Manager reports directly to the Head of Service APAC and has responsibility for service operations in Asia and China Markets, excluding Indonesia.

Responsibilities

Accountable for service sales development in his/her territory.

Accountable for and lead the local Technology Service team and After Sales service operations.

Coordinate and manage the local service team tasks and resource allocation (projects and service)

Collaborate closely with market area sales team and other local and global Services business lines and Business units.

Participate in Service Strategy development and implementation of the appropriate long-term strategies.

Report of service activities to line manager and present during global service team meetings

Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.

Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of Raute equipment.

Operational developments and management of the supply chain for the Service business.

Actively identify and promote spare parts for customer's needs and support to prepare quotations.

Support Project Managers with project executions

Assist with customer enquiries efficiently and provide professional customer service.

Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.

All other duties as assigned.

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