Jobs

    EUC Team Lead - Singapore - ASIAPAC TECHNOLOGY PTE. LTD.

    ASIAPAC TECHNOLOGY PTE. LTD.
    ASIAPAC TECHNOLOGY PTE. LTD. Singapore

    4 days ago

    Default job background
    Description
    Roles & Responsibilities

    Job Responsibilities

    • Perform remote / onsite support to end users on IT products and services
    • Manage email / hotline for support requests.
    • Manage hardware / software patching
    • Provides remote / onsite support for IT needs.
    • Provide support for key field service activities in line with customers' requirements.
    • Create and update tickets promptly and accurately.
    • Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
    • Handling customer escalations with support from Level 2 as needed.
    • Any ad-hoc duties as assigned.
    • Support VIP users
    • Manage onsite engineers and deployment
    • Provide documentation update
    • Work with relevant team on reports.

    Job Requirements

    • Minimum diploma in IT or related
    • 5 years of working experience related to end user support
    • Able to work Independently, Self-motivated, and Diligent
    • Experience in troubleshooting hardware / software related issues.
    • Experience in analysing various operation reports and presentation
    • Experience on team management
    • Possess Analytical and Problem-Solving skills
    • Written and spoken Language Proficiency in English is essential
    • Effective communication skills
    • Knowledge on different product (end point device) vendor like Lenovo / Dell etc
    • Knowledge on mobile support (phones / tablets) for iOS / Android / iPadOS
    • Office hours with ad-hoc after-office hours and weekend support
    Tell employers what skills you have

    Field Service
    iOS
    User support
    Technical Assistance
    Hardware
    VIP
    IT End User Computing
    Information Technology
    Team Management
    technical trouble shooting
    Communication Skills
    Team Leader
    Trouble shooting
    Able To Work Independently
    Troubleshooting Hardware
    Technical Support


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