Service Desk - Singapore - ALPHAEUS PTE. LTD.

ALPHAEUS PTE. LTD. Singapore

1 week ago

Freelance

Description

About the job:

Answering incoming calls and making outbound calls to customers.
Manage incoming emails.
Provide Live-Chat support.
Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
Ensuring accurate and complete documentation of customer interactions and transactions in the system.
Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

About you:

Minimally Nitec qualifications in IT related disciplines
Minimum 1 year Customer Service Experience in technical or non-technical call center environment
Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
Basic computer skills and proficiency in typing are also important.

Other:

Working hours: 5.5 days (Alternate)

Benific:

4 certificate provided, T&C applicable.

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