- Perform integration and testing of components, systems and their interfaces to create operational services
- Provide initial implementation support and training to engineers as part of assurance of proper DB Infrastructure design execution
- Provide technical support for complex DB Infrastructure activation, deployment, and maintenance activities to internal and external customers
- Conceive technical designs regarding DB Infrastructure capacity, performance and risks
- Participate in the roll out of the DB Infrastructure architecture strategy communication to relevant stakeholders
- Participate in DB Infrastructure architecture strategy development by conducting technical evaluation of user requirements and business needs
- Plan DB Infrastructure changes and upgrades in line with the DB Infrastructure architecture
- Advise the business on DB Infrastructure operations and maintenance related issues
- Anticipate internal and/or external business challenges and/or regulatory issues
- Forecast financial, physical, and human resource needs to meet established objectives
- Partner with stakeholders to define DB Infrastructure operations and maintenance requirements for new technology implementations
- Recommend process, product or service improvements, resource optimisation and cost savings
- Coordinate with internal support and operations groups and/or with third parties to identify, diagnose and rectify problems
- Document risks associated with deployment
- Perform planning, designs, management, execution and reporting of tests, using appropriate tools and techniques
- Analyse the DB Infrastructure performance, reliability and capacity levels against the design projections
- Develop automated processes to define, measure, and report on DB Infrastructure service quality, stability and capacity
- Develop DB Infrastructure monitoring architecture such as monitoring agents, dashboards, escalations and alerts
- Perform regular audits, DB Infrastructure testing and implementation
- Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
- Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems
- Monitor response and resolution time on live incidents
- Oversee disaster recovery planning and testing
- Respond to more complex, escalated support or queries from team members
- Schedule activities to ensure continuity of service and prompt resolution of issues
- Control the prioritisation of requirements and allocation of staff, budget and timeline
- Coordinate complex and major implementation rectifications
- Organise, manage engineers and technical specialists to perform day-to-day activities for DB Infrastructure operations and implementation
- Update senior leaders on the status of implementation and expansions of the DB Infrastructure
- Define common goals, direction and accountability among staff
- Develop staff through ongoing coaching, mentoring and career discussions
- Drive effective performance management practices within the department in accordance with organisation policies and procedures
- Oversee team management including budgets, forecasting, work allocations and staffing
- Mentor and assign team members to projects
- Develop DB Infrastructure operations and maintenance project plans/SOPs
- Drive resource and cost optimisation across projects
- Guide engineers toward performing services on time, within budget and in accordance with business requirements
- Initiate plans to respond to request for more DB Infrastructure resources
- Maintain oversight of complex DB Infrastructure operations and maintenance projects end-to-end as required
- Monitor overall DB Infrastructure performance, capacity and resource utilisation
- Supervise the execution of day-to-day DB Infrastructure operations, installation and integration
- Update senior leaders on project status, resource optimisation and cost savings
- Assist senior leaders in project budgeting and cost
- Design, plan, support, and maintain DB Infrastructure build and operations to meet or exceed stipulated SLA.
- Monitor DB Infrastructure performance and resolution of technical problems.
- Lead, prioritize and manage a DB Infrastructure team to effectively provide implementation and operations support to projects to meet or exceed SLA.
- Identify and resolve highly complex system DB Infrastructure issues that may require establishment of new techniques, tools, and processes.
- Proactively analyse internal/external business challenges/regulatory issues and recommend improvements.
- Required to be on standby 24x7 on-site or on-call after office hours, weekends, and public holidays for operational or implementation projects.
- Savvy in troubleshooting complex problems.
- Resourceful in understanding issues or learning new skills.
- Possess good teamwork and able to provide clear instructions, guidance as well as knowledge sharing to the team
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Snr Infra Engr, Infra DataOps
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Snr Infra Engr, Infra DataOps
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Snr Infra Engr, Infra DataOps - Singapore - Singtel Group
Description
RESPONSIBILITIES
REQUIREMENTS: