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    Guest Service Agent - Singapore - CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.

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    Description
    Roles & Responsibilities

    Job Responsibilities

    1. Performs the check-in and check-out process in a friendly and efficient manner.

    2. Performs cashiering duties.

    3. Responsible for the issuance of guest room keys.

    4. Performs blocking of rooms.

    5. Coordinates with Housekeeping team on room status.

    6. Responsible for updating of guest data and other information in the Opera PMS system.

    7. Upsells hotel room whenever possible.

    8. Handles guest enquiries pertaining to Hotel's products and services.

    9. Handles guest complaints/feedback in the absence of the supervisor.

    10. Handles other front office duties as and when assigned by supervisor/manager.

    Requirements

    1. Fluent in English.

    2. Completed secondary education.

    3. Minimum 2 years' experience in same capacity.

    4. Proficient in MS Word, Excel and PowerPoint applications.

    5. Basic knowledge of computer application.

    Tell employers what skills you have

    Front Office
    Secondary Education
    Quality Assurance
    Property
    PowerPoint
    MS Word
    Adaptability
    Transportation
    Opera
    Excel
    Wellbeing
    Customer Service
    Hospitality


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