Events Manager - Singapore - THE RITZ-CARLTON, MILLENIA SINGAPORE

THE RITZ-CARLTON, MILLENIA SINGAPORE Singapore

2 days ago

Description

Roles & Responsibilities

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Tell employers what skills you have

Revenue Forecasting
Upselling
Customer Experience
Property
Exceptional Customer Service
Administration
Guest Relations
Sales Process
Event Management
Restaurant Management
Gold
Human Resources
Customer Service
Catering
Turnover
Hospitality

Manager, Events

4 days ago

KPMG - Singapore Singapore

**Responsibilities** · - Able to lead the planning, organizing and executing of client facing events that will contribute to leads and increased targets for the business. This includes events strategizing, planning, agency management, risk compliance management, onsite event mana ...
Events Manager

1 week ago

ROKKA PTE. LTD. Singapore

Job responsibilities: · - **Event Planning and Coordination**: Plan and execute events from start to finish, including budgeting, venue · selection, vendor management, scheduling, and logistics coordination. · - **Client Communication**: Serve as the main point of contact for cli ...
Events Manager

1 week ago

BCD Meetings & Events Singapore

**A culture of purpose: Where will your BCD M&E career take you?** · As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their uniqu ...
Event Manager

1 week ago

E35 PTE. LTD. Singapore

**Responsibilities**: · - Consult with clients to understand their event objectives, preferences, and requirements. · - Build and maintain strong relationships with clients, ensuring clear communication and satisfaction throughout the event planning process. · - Develop comprehen ...
Events Manager

4 days ago

E35 PTE. LTD. Singapore

**Job Descriptions**: · - Develop and manage the overall event strategy and budget. · - Plan and execute the event timeline and ensure that it runs smoothly. · - Coordinate with internal and external stakeholders such as vendors, sponsors, and clients. · - Oversee the event team, ...
Events Manager

1 week ago

UNEARTHED PRODUCTIONS PRIVATE LTD. Singapore

**About Unearthed Productions** · A career with us at Unearthed Productions is a unique opportunity to excel at one of Singapore's leading full-service event management agencies. Each of the 100 events we produce annually is underpinned by our diverse pillars of capabilities - Ex ...
Events Manager

1 day ago

THE FRANGIPANI PRIVATE LIMITED Singapore

Meeting with clients / customer for planning celebration events in restaurant, advising customers on the party event arrangement, decoration, food & Beverages for their guests. · - Planning an event as per the budget of the customers and ensure proper quality food and services gi ...
Event Manager

1 week ago

CAREERVISORS PTE. LTD. Singapore

**Additional Information**: · - Handles Corporate Event (B2B) · - Mon - Fri (10am to 7pm) · **Responsibilities**: · - Good knowledge of the B2B Event management. · - Manage Live/ Virtual/ Hybrid events. · - Lead in external and internal project management activities and work-in-p ...
Event Manager

6 days ago

JPMorgan Chase Bank, N.A. Singapore

The Corporate & Investment Bank Events team works in partnership with all lines of business to plan, execute and support primarily client, and some internal, conferences and events. · Events teams are located in key markets in APAC, EMEA, NA and LatAm and comprise of experienced ...
Events Manager

1 week ago

BCD Meetings & Events Singapore

**A culture of purpose: Where will your BCD M&E career take you?** · As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their uniqu ...
Events Manager

6 days ago

Marriott International, Inc Singapore

**Job Number** · **Job Category** Event Management · **Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY** · Responsible for p ...
Event Manager

1 week ago

NeedAPlanner Singapore

Company · NeedAPlanner · Designation · Event Manager · Date Listed · 15 Feb 2023 · Job Type · Entry Level / Junior Executive, Experienced / Senior Executive · - Full/Perm · Job Period · From Mar 2023, Permanent · Profession · Events / Promotions · Industry · Advertising / Event / ...
Events Manager

6 days ago

TRADERS HOTEL MANAGEMENT PTE. LTD. Singapore

**We are looking for an Events Manager to join our team** · **As an Events Manager, we rely on you to**: · - Analyses market trends, reviews direct competition, implements proactive strategies to meet market changes · - Work closely with relevant teams to maximize catering revenu ...
Events Manager

3 days ago

TGI SINGAPORE PTE. LTD. Singapore

Coordination and management of medium/ large-scale high level event projects from start to completion. · - Act as a key point of contact with clients, providing a consultative approach to program planning, and ensuring the client has identified clear objectives for the outcome of ...
Event Manager

1 day ago

NEXT DOOR MANPOWER Singapore

Looking for an Event Manger with minimum of 2 years of experience with event planning and organising. · Job Scope: · - Conduct project closure sessions with clients. · - Develop event communication plans that are effective in delivering event key messages. · - Develop event floor ...
Events Manager

4 days ago

ENCE Marketing Group Pte Ltd Singapore

Marketing I Full-time I Singapore · Eminence Events is seeking proactive, and dynamic people of influence to join us as we expand our business in Singapore and regionally. We are seeking a dynamic and resourceful person to oversee and manage the events for the group and clients. ...
Event Management

2 days ago

Carnival Wiz Pte Ltd Singapore

Company · Carnival Wiz Pte Ltd · Designation · Event Management · Date Listed · 10 Aug 2023 · Job Type · Entry Level / Junior Executive · - Full/Perm · Job Period · Immediate Start, Permanent · Profession · Events / Promotions · Industry · Advertising / Event / Exhibit · Location ...
Events Manager

4 days ago

JAC Recruitment Singapore Singapore

**Contract type**: · Permanent · **Location**: · Singapore · **Specialisation**: · Marketing & Advertising · **Salary**: · $42,000 - $60,000 · **Reference**: · PR/090654 · **Contact details**: · Colleen Ong · **Job published**: · February 21, :16 · Our client is a growing events ...
Event Manager

2 days ago

Ambition Singapore

**Job details**: · Posted 20 April 2023 · SalaryNegotiable · LocationSingapore · Job type Permanent · DisciplineBanking & Financial Services · Reference263537_ · **Event Manager** · - Good Platform · - Excellent Exposure · - Regional Coverage · My client is a leading insurance f ...
Event Manager

1 week ago

Ambition Singapore

**Job details**: · Posted 14 April 2023 · SalaryNegotiable · LocationSingapore · Job type Permanent · DisciplineBanking & Financial Services · Reference263537_ · **Event Manager** · - Good Platform · - Excellent Exposure · - Regional Coverage · My client is a leading insurance f ...