Technical Writer - Singapore - PCCW SOLUTIONS INSYS PTE. LTD.

PCCW SOLUTIONS INSYS PTE. LTD. Singapore

2 days ago

Description

Roles & Responsibilities

Technical Writer – As a technical writer, your role involves crafting thorough documentation adhering to organizational guidelines. You'll create user-friendly material tailored to meet the specific requirements of your audience, translating insights into language that ensures user success.

You will

Research, outline, write, and edit content, working closely with various departments / customers to understand project requirements
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

You bring

Min. 4+ years of technical writing experience
Bid Management knowledge and Project Governance an additional advantage.
Resources with IT Infrastructure background and good understanding IT infrastructure terminology will be preferred.
Strong written and verbal communications and experience working with content in multiple mediums.
Experience working cross-departmentally to communicate the nuts and bolts of a product.
Strong experience owning an end-to-end documentation creation process.
Excellent attention to detail and the ability to prioritize and work on multiple projects
Should have excellent hands on experience in Word, PPT and other visualisation tools like MS VISIO etc
ITIL V4 foundation preferred

Tell employers what skills you have

Technical Documentation
Usability
Microsoft Office
Technical Writing
Translating
Visio
Data Migration
Attention to Detail
Writing
Information Architecture
Communication Skills
Technical Communication
ITIL
Terminology
Ability to Prioritize

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