Learning & Development Lead - Operations - Singapur, Singapore - TikTok

TikTok Singapur, Singapore

1 week ago

Description

About the team
:
Our Trust & Safety team's commitment is to keep our online community safe.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Enablement team aims to be the strategic partner of T&S, driving collaboration, optimization, and synergy for T&S global functioning, whereas other T&S functions fight at the frontline for content integrity and community safety.

We facilitate the application of smooth cross-functional/cross-region/cross-culture corporations, support, and training, and drive change initiatives for leadership within the organization so that they fight with maximum efficiency and sustainability.

Learning and DevelopmentThe L&D team is a strategic partner closely aligned with T&S priorities. We create learning experiences that develop skills and core capabilities across T&S. We are united by the mission to create a world where people can safely discover, create, and connect. We develop learning programs, products and interventions with agility, enhanced by data insights and industry trends.

We go beyond addressing immediate skill gaps, to proactively identify and anticipate emerging needs by:

Be the trusted L&D strategic partner to the T&S business leaders.
Define and roll out programs that maximize T&S business impact based on core business needs.
Constantly assess and refine our programs based on learning effectiveness evaluations.
Build a world-class L&D organization for T&S.Responsibilities1.

L&D expertise and delivery:

Lead the L&D Program Manager team to address the business needs of the Trust & Safety Operations pillar, identifying key capability needs to anticipate and improve the function's performance and development and deliverying accordingly on these key programs
Define key skills and learning requirements needed to execute the L&D strategy and Operations strategy. Ensure successful partnership with L&D functions, such as content creation, learning engagement and measurement, to roll out essential business initiatives.2.

Stakeholder management and leadership partnership:

Build strong partnerships with key business stakeholders, including regional and functional Operations teams, to create and execute an L&D strategic roadmap tailored to their top short and longterm business priorities.
Cultivate meaningful relationships with primary business stakeholders. This involves actively understanding the evolving landscape of their requirements and positioning L&D as a valuable partner in meeting those needs.
Engage with stakeholders from various teams and locations, including training teams inside Operations and crossfunctional teams, ensuring that L&D initiatives are both relevant and consistent with overarching business priorities.3. Datadriven: Employ datadriven approaches to measure the effectiveness of L&D programs, considering both business impact and the learning experience. Present these findings, offering insights that will help the business make informed decisions and allow the continuous enhancement of learning initiatives.4.

People manager:

Provide guidance and coaching to the L&D team, emphasizing the importance of continuous learning, knowledge sharing of business and L&D insights to lead a growth-driven and high-performance team.

Extensive management and leadership experience in the L&D or related areas, ideally in the hightech industry;
Solid leadership experience managing a diverse team with highperforming individuals;
Strong understanding of endtoend Learning Design programs using diverse and innovative approaches;
Robust learning engagement, measurement and business impact expertise. Ability to communicate actionable learning insights.
Knowledge of learning platforms, technology and eLearning standards.
Selfstarted with strong strategic structured thinking and resultoriented;
Strong stakeholder management ability to effectively influence and partner with key business stakeholders and across crossfunctional teams;
Leadership and communication:
Excellent exec. communicator in written and verbal form with a good cultural sensitivity;
Excellent facilitation skills with the ability to positively engage and inspire stakeholders;
Degree and language proficiency
Bachelor's degree or equivalent experience in training or talent development (+10 years); majoring in HR management, sociology, pedagogy, or IO psychology would be preferred;
English proficiency. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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