Jobs

    Hotel Duty Manager - Singapore - HH PROPERTIES PTE. LTD.

    HH PROPERTIES PTE. LTD.
    HH PROPERTIES PTE. LTD. Singapore

    1 week ago

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    Description
    Roles & Responsibilities

    Stay & Play Coming Your Way

    Join the team at Aloft Singapore Novena by Marriott International

    JOB PURPOSE:

    Assisting Front Office Manager & Assistant Front Office Manager to supervise, train and inspect the performance of Front Office supervisors & associates. Ensuring that all procedures are completed to the hotel's desirable quality and standards. Assist where necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office supervisors to ensure effective cost management. Identify and develop potential Front Office supervisors & associates.

    PRINCIPLE ACCOUNTABILITIES:

    1. Maximization of Rooms revenue by encouraging upselling.
    2. Handle guests' challenges or incidents occurring in the hotel when necessary and record all incidents into DM log for management's attention or follow-up.
    3. Directs and controls all duty Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.
    4. Reviewing guest feedbacks (ensure their challenges are resolved) & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Front Office Team
    5. Manage FO associates' performances, training needs, motivation, development, disciplinary matters etc
    6. Prepare and analyze related monthly Front Office reports (include daily cashiering & master accounts) prepared by Front Office Executive to ensure accuracy and justify with solid facts
    7. Be thoroughly familiar with the Marriott Bonvoy Loyalty programme

    ABILITIES / KEY COMPETENCIES / SKILLS:

    • At least 3 Year(s) of working experience in the related field is required for this position.
    • Fluent in Front Office operation (Front Desk, Bell Desk, PABX, Business Center), HOTSOS, Call Accounting System
    • Good command of English (oral & written), preferably know other languages.
    • Microsoft Office, Opera-Fidelio, HOTSOS, Call Accounting System
    • Pleasant personality, leadership, problem solver, team player, integrity.
    Tell employers what skills you have

    Front Office
    Upselling
    Leadership
    Microsoft Office
    Property Management
    Housekeeping
    Cost Management
    VIP
    Property
    Accounting System
    Opera
    Cashiering
    Team Player
    Human Resources
    Customer Service
    Hospitality
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