- Attend to customer enquiries, feedback and complaints via phone, email or in-person
- Check and monitor CCTVs for discrepancies, system issues and incidents
- Obtain and evaluate all relevant information to escalate car park cases to the Operations teams
- Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements
- Perform investigations and process refunds for customers
- Perform administrative tasks related to customers data such as service reports
- Monitor and track manpower deployment for Operations teams
- At least GCE 'O' Levels or equivalent
- 2 years of working experience in the customer service or Control Centre roles is preferred
- Excellent customer service and communication skills
- Proficient in Microsoft Office tools (Excel and Word)
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Operation Control Centre
1 week ago
COMFORT TRANSPORTATION PTE LTD Singapore**Responsibilities**: · - Assist the Senior Manager / HOD in the development and management of the Operations Control Centre. · - Involve in resource planning and staff management to ensure resources are properly allocated. · - Handle escalation matters including staff grievances ...
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Senior/executive, Operations Control Centre
1 week ago
SMRT Corporation Ltd SingaporeSenior/Executive, Operations Control Centre · **Job Purpose** · This role will be reporting to Manager, Operations Control Centre. The prospect will be required to oversee and ensure that daily operations run smoothly and efficiently. On top of that, to make sure department objec ...
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Associate Cabin Crew Control Centre
1 week ago
Singapore Airlines Singapore**Key Responsibilities** · - Manage crew issues including managing crew operating patterns, standby call-up and variable crewing. · - Resolve operational problems and handling crewing requirements arising from ad hoc flight delays and diversion, Aircraft · - On · - Ground (AOG), ...
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Customer Service Officer @ Control Centre
2 days ago
TIMES24 SINGAPORE PTE. LTD. SingaporeAs a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations. · **Responsibilities**: · - Check and monitor CCTVs for discrepancies, ...
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Control Centre Controller
3 days ago
Cbm Pte. Ltd. Singapore Full timeJob Description: · Attend to customer enquiries, feedback and complaints via phone, email or in-person · Check and monitor CCTVs for discrepancies, system issues and incidents · Obtain and evaluate all relevant information to escalate car park cases to the Operations teams · Moni ...
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control centre controller
1 week ago
CBM PTE. LTD. Singapore Full timeJob Description · Providing customer service and support by assisting callers with queries, feedback, and requests. · Understanding provided information and advising callers on appropriate actions following established Standard Operating Procedures (SOP). · Identifies and execute ...
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SMRT Corporation Singapore Full timeJob Purpose · Service Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controlle ...
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Associate, Operations Control Centre
3 days ago
PREMIER TAXIS PTE. LTD. SingaporeRoles & Responsibilities · Job Purpose · Provide excellent customer service in an efficient and effective manner. · Responsibilities · Efficient Management · To meet minimum target set for successful calls for all hotlines. · To assist department in meeting its KPIs · To provide ...
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Associate, Operations Control Centre
3 days ago
Premier Taxis Pte. Ltd. Singapore Full timeJob Purpose · Provide excellent customer service in an efficient and effective manner. · Responsibilities · Efficient Management · To meet minimum target set for successful calls for all hotlines. · To assist department in meeting its KPIs · To provide feedback to superiors to en ...
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Associate, Operations Control Centre
5 days ago
SMRT Corporation Ltd Singapur, SingaporeJob Purpose · Provide excellent customer service in an efficient and effective manner. · Responsibilities · Efficient Management · To meet minimum target set for successful calls for all hotlines. · To assist department in meeting its KPIs · To provide feedback to superiors t ...
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COMFORT TRANSPORTATION PTE LTD SingaporeRoles & Responsibilities · Job Description: · This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers. · You will report to Head Operations Control Centre and be responsible to the ops matters ...
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Senior Executive, Operation Control Centre
3 days ago
Comfort Transportation Pte Ltd Singapore Full timeJob Description: · This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers. · You will report to Head Operations Control Centre and be responsible to the ops matters within your watch. Ample o ...
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Data Centre Engineer
1 week ago
NTT SINGAPORE PTE. LTD. Singapore**Responsibilities**: · - To manage the overall availability and uptime of the Data Centres · - To manage the Data Centre surveillance system · - To manage the Data Centre physical access and control · - To manage the Data Centre space, power and IT inventories · - To manage the ...
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Data Centre Engineer
4 days ago
Abhidi Solution Sdn Bhd SingaporeTo manage the overall availability and uptime of the Data Centres · - To manage the Data Centre surveillance system · - To manage the Data Centre physical access and control · - To manage the Data Centre space, power and IT inventories · - To manage the Data Centre data structure ...
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Data Centre Engineer
1 week ago
SAKSOFT PTE LIMITED SingaporeExperience: 5 Years · Role: Data Centre Engineer · **Responsibilities**: · - To manage the overall availability and uptime of the Data Centres · - To manage the Data Centre surveillance system · - To manage the Data Centre physical access and control · - To manage the Data Centre ...
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Data Center Engineer
1 week ago
Horizon Corp Singapore**Role - Data Center Engineer** · **Location - Singapore** · **Duration - Long term contract (Payroll under R Systems)** · **Job description** · - To manage the overall availability and uptime of the Data Centres · - To manage the Data Centre surveillance system · - To manage the ...
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Financial Controller
4 days ago
Macdonald & Company Singapore**Location**: · **Singapore** · **Salary**: · ** ** · **Job Type**: · **Permanent** · **Reference**: · **64101** · **Job Summary**: · **Financial Controller - Data Centres - Singapore** An excellent opportunity to join an APAC focused Data Centre developer/operator. Whilst they a ...
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Infection Control Staff Nurse
4 days ago
Econ Healthcare SingaporeCOMPANY DESCRIPTION · Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporat ...
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Infection Control Staff Nurse
4 days ago
ECON Healthcare Group Singapore**About Us**: · Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a c ...
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Data Centre Operations Lead
3 days ago
GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Singapore**Requirements: · - Possess a degree in Computer Science/Information Technology or related fields. · - More than 8 years of experience in IT Infrastructure and Data Centre operations management. Experience in managing the Data Centre Operations team in 24x7 operations support. · ...
Control Centre Controller - Singapore - CBM PTE. LTD.
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