Jobs

    Control Centre Controller - Singapore - CBM PTE. LTD.

    CBM PTE. LTD.
    CBM PTE. LTD. Singapore

    1 day ago

    CBM Pte Ltd background
    Description
    Roles & Responsibilities

    Job Description:

    • Attend to customer enquiries, feedback and complaints via phone, email or in-person
    • Check and monitor CCTVs for discrepancies, system issues and incidents
    • Obtain and evaluate all relevant information to escalate car park cases to the Operations teams
    • Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements
    • Perform investigations and process refunds for customers
    • Perform administrative tasks related to customers data such as service reports
    • Monitor and track manpower deployment for Operations teams

    Job Requirements:

    • At least GCE 'O' Levels or equivalent
    • 2 years of working experience in the customer service or Control Centre roles is preferred
    • Excellent customer service and communication skills
    • Proficient in Microsoft Office tools (Excel and Word)

    We regret that only shortlisted candidates will be notified.

    Thank you for applying.

    Tell employers what skills you have

    Microsoft Office
    FDA
    Investment Analysis
    Technology Transfer
    GMP
    MS Project
    Business Planning
    Fleet Management
    Equipment Qualification
    Financial Modelling
    Process Optimization
    Simulations
    Technical Leadership
    Customer Service
    Corporate Finance
    Six Sigma


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