ServiceNow Principal Technical Consultant - Singapur, Singapore - CloudGo

CloudGo Singapur, Singapore

5 days ago

Description

Job Description

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Principal Technical Consultant.

As a Principal Technical Consultant, you will be leading global teams and supporting multiple projects deploying ServiceNow-based solutions for CloudGo clients globally.

Your duties include working directly with clients, analysing and planning business strategy, and advising clients on technology solutions. You are also responsible for leading the team during client projects and overseeing its daily operations.

Principal Technical Consultant is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Requirements

Participation in client engagements, reporting to engagement managers
ServiceNow platform development
Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
End-to-End development and complex workflows
Applies innovative technical solutions to business and the application processes
Defines and documents procedures for processes and workflows
Works on multiple projects as a project team member, occasionally as a project leader
Responsible for troubleshooting problems as reported by users
Communicates effectively with management and other members of the project
Additional duties as assigned and defined by management
Investigate, document, and analyse key client organizational processes
Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction
Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
Contribute to the development of a strategic vision for product development and enhancement
Design and architecture solutions in appropriate platforms
Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements
Providing advice to customers regarding industry best practices and process methodology
Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas
Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification
Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.
Provides help to management, including hiring and training, and keeps control updated on team performance.
Own project delivery

Basic requirements

years of professional experience
Expert ServiceNow knowledge
Expert JavaScript knowledge
Comfortable with organization leadership roles and working towards the organization's goal & values
Openness to travel
Tertiary education preferred

Professional qualifications and education requirements

Extensive ServiceNow project experience
Ability to work independently
A logical and systematic approach to solving analytical tasks.
Willingness to invest time in its knowledge and competencies
Communication and presentation skills (verbal & non-verbal)
Team leading & project management skill
Embrace design thinking
ServiceNow Certified System Administrator (CSA)
At least 2 ServiceNow Certified Implementation Specialist (CIS)

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