- To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- To monitor and respond to alarm signals within service level targets.
- To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
- To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
- To ensure that standard operational procedures (SOP) are adhered to.
- To profile accounts based on account types and key priority accounts.
- To demonstrate strong work commitment and work ethics.
- To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
- To adhere to plan work schedule & be available for overtime during emergencies in short notice.
- Able to perform rotating 12hours shift work, 4 days a week
- You should possess at least GCE O Level / Nitec
- 1-2 years' experience in fast-paced Call Center environment
- Security Officer with basic computer knowledge may apply.
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills -
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Security Monitoring Officers(12 hours shift) - Singapore - OAKTREE CONSULTING
Description
Roles & ResponsibilitiesJob Scope
Please submit resumes to with the following details in MS Word format:
Position applying for
Current remuneration
Expected remuneration
Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Financial Management
Interpersonal Skills
Ships
Supervisory Skills
Vessel Operations
Data Entry
MS Word
Good Communication Skills
Freight
Communication Skills
Customer Satisfaction
Statistics
Team Player
Microsoft Word
Customer Service
Disposition
Shipping
Customer Service Experience