Jobs

    Security Monitoring Officers(12 hours shift) - Singapore - OAKTREE CONSULTING

    OAKTREE CONSULTING
    OAKTREE CONSULTING Singapore

    13 hours ago

    Default job background
    Description
    Roles & Responsibilities

    Job Scope

    • To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
    • To monitor and respond to alarm signals within service level targets.
    • To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
    • To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
    • To ensure that standard operational procedures (SOP) are adhered to.
    • To profile accounts based on account types and key priority accounts.
    • To demonstrate strong work commitment and work ethics.
    • To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
    • To adhere to plan work schedule & be available for overtime during emergencies in short notice.
    • Able to perform rotating 12hours shift work, 4 days a week
    • You should possess at least GCE O Level / Nitec
    • 1-2 years' experience in fast-paced Call Center environment
    • Security Officer with basic computer knowledge may apply.

      Special Knowledge or Skills:

      • Pleasant disposition with good communication skills

      • Fluency in a second language

      • Computer literate and good typing skills

    Please submit resumes to with the following details in MS Word format:

    Position applying for

    Current remuneration

    Expected remuneration

    Notice period

    John Goh Meng Chye

    EA License No : 06C4642

    EA Reg No : R1102621

    We regret that only shortlisted candidates will be notified.

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Financial Management
    Interpersonal Skills
    Ships
    Supervisory Skills
    Vessel Operations
    Data Entry
    MS Word
    Good Communication Skills
    Freight
    Communication Skills
    Customer Satisfaction
    Statistics
    Team Player
    Microsoft Word
    Customer Service
    Disposition
    Shipping
    Customer Service Experience


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