Application Support - Singapore - ZENTACT SYSTEMS PTE. LTD.

ZENTACT SYSTEMS PTE. LTD. Singapore

2 days ago

Description

Roles & Responsibilities

Position: Application Support (JAVA)

Duration: Permanent

Location: Singapore

Job description:

Java with 2-5 yrs exp with ops support

Responsible for operational support, front-line management of incidents or escalation points, and provide proactive & preventative analysis. Perform prioritization in dealing with multiple simultaneous incidents or requests while effectively communicating/escalating all known issues and resolutions to relevant stakeholders.
Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.
Able to present and communicate effectively on key findings to peers, management and other stakeholders.
Apply a structured methodology and support change management activities by diligently accessing the change impact and risk mitigations.
Provide support to the engineering team to ensure all changes from various stakeholders has gone through change management process prior the final release.
Provide support to the engineering team in scheduling maintenance and upgrades for optimum operational performance. Interface with relevant teams on a regular basis to maintain cloud system/environment stability.
Provide leadership to the level 1 technical support team to deliver 24/7 service operations and KPI compliance.
Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.
Responsible for overseeing an incident resolution, recommend enhancements to improve systems availability, define and document new
Responsible for Performance Management, Event Management, Incident Management, Problem/Escalation Management, Configuration Management and Change Management Processes in an agile environment.
Collaborate on documentation creation and training needed for internal cross functional teams and external customers.
Respond to after-hours emergencies as needed and perform other duties as assigned.
Good to have some programming language like java

Tell employers what skills you have

Application Architecture
Leadership
Dashboard
Change Management
Investigation
Agile
Application Development
Scripting
Service Level
Java script
Event Management
Written Communication
IT Operations
Application Support
Configuration Management
Java
Scheduling
Performance Management
Incident Management
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