Production Support Level 3 Engineer - Singapur, Singapore - Nityo Infotech

Nityo Infotech Singapur, Singapore

6 days ago

Description

Core Key Responsibilities
•Perform root cause analysis on application defects and provide solution for remediation.
•Prioritize defects and plan for production release based on defect criticality or align with quarterly releases
•Perform program code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
•Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
•Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
•Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
•Follow up on defect closure and meet defect closure KPI
•Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
•Ensure application documentation is properly updated for each production releaseKey Requirements
•4 or more years' of production support experience across multiple technologies / platform
•Strong troubleshooting and problem solving skills
•Strong written, oral communication skills and able to manage user / vendor / customer
•Ability to easily adopt to any technology / environment
•Experienced and have good understanding in Core Banking modules with remittances and payment products such as SWIFT MT/MX, local RTGS and GIRO payment is preferred.
•Familiar with incident and problem management processes
•Familiar with agile methodology
•Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400.
•Have experience with Control-M enterprise job scheduler and connect:direct file transfers
•Knowledge of Agile deployment methodology preferred

Experience Required

3 - 5 Years

Industry Type

Employment Type

Contract

Location

Singapore

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