Senior Account Manager - Hong Kong

Only for registered members Hong Kong, Singapore

2 weeks ago

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Job summary

As a Senior Account Manager at Nium you'll have the opportunity to partner with industry leaders in multiple strategic industries including financial institutions travel and technology and be part of our team of seasoned payments experts You'll collaborate across functions working with teams including business development product and compliance Ultimately our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth

Key responsibilities

  • You will be responsible for driving customer's success and contributing towards achieving the overall organizational targets account-specific objectives from a growth servicing perspective.
  • You will drive an innovative culture ensuring ongoing improvisations products processes systems while gaining deep understanding customer needs relate our products.
  • You will develop strategic collaborative relationships customers lead better perception account increase engagement long term.
  • You will partner closely sales delivery teams ensure smooth handoffs between teams.
  • You will monitor service performance manage all escalations customers.

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