Senior Solutions Consultant - Singapur, Singapore - Canon

Canon Singapur, Singapore

3 days ago

Full time

Description

Liaise with Canon Inc.

Study and evaluate solutions, products, and technologies from Canon Inc.

Carry out trial and testing

Prepare report on trial

Present trial finding and recommendation

Prepare and setup demonstration

Conduct demonstration

Share and train Canon staff and affiliates in the solutions, products, and technologies

Liaise with Canon counterparts on the performance of the solutions, products, and technologies

Liaise with partners and vendors

Study and evaluate solutions, products, and technologies from partners and vendors

Carry out trial and testing

Prepare report on trial

Present trial finding and recommendation

Prepare and setup demonstration

Conduct demonstration

Share and train Canon staff and affiliates in the solutions, products, and technologies

Pre-Sales Support

Sales Engagement

Gather objectives, used cases and requirements of prospects and customers.

Assess used cases and requirements.

Propose technical solutions.

Prepare quotations, writeup and diagrams on the proposed technical solutions.

Present technical solutions.

Reply to technical queries.

Marketing Promotion

Provide technical advisory on marketing initiatives.

Participate in marketing outreach activities.

Post-Sales Support

Install and configure software applications, IoT devices, networking appliances.

Update status and progress, issues and risks

Work with other stakeholders to ensure successful implementation and resolution.

Prepare user training and operation materials.

Conduct user training.

Troubleshoot and resolve technical issues during and post-implementation.

Project Coordination & Liaison

Liaise with customers and other stakeholders on the implementation of the solutions, products.

Update status and progress on implementation.

Communicate issues and risks relating to implementation.

Monitor and report on regional implementation.

Requirements

At least a bachelor degree in Information Technology, Computer Science or a related field is required

At least 3 years of experience in installing, configuring and troubleshooting software applications, IoT devices, and network appliances, preferably in surveillance industry

Specific Skills (Knowledge, skills and abilities)

Proven work experience as a Technical Support Engineer or similar role

Extensive experience in resolving IT queries and issues.

Ability to diagnose and troubleshoot technical issues.

Good understanding of computer systems, networks, android devices, security, data privacy and other tech products

Familiarity with remote desktop applications.

Familiarity with project management.

Hands-on experience with Windows environments

Additional certification in Information Technologies is a plus

Good interpersonal and communication skills; verbal and written

Excellent problem-solving and communication skills

Ability to provide step-by-step technical assistance, both written and verbal

Keen to learn and hands-on with software and hardware

Work independently and collaborate well with others

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