Customer Service Repair Technician, Laptop/PC - Singapore - ASUS GLOBAL PTE. LTD.

ASUS GLOBAL PTE. LTD. Singapore

5 days ago

Description

Roles & Responsibilities

Permanent Position
Eligible for Quarterly Incentives Payout
No travelling required - as this is an In-house position based in our ASUS Service Centre.

The Responsibilities:

Communicates with customers via phone / face to face to identify and diagnose for errors or technical issues (Hardware / Software).
Conduct repairs according to the diagnosis.
Excellent knowledge in disassembling and re-assembling all PC devices.
Carry out high quality repair in 3C order.
Ensure data accuracy when keying into the system for Part ordering / Diagnostic / Repair status.
Ability to respond to customer service requests within the Service Level Agreement (SLA) timeframe.
Helps drive a positive customer experience by building relationships and exhibiting great customer service.

The Requirements:

Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent.
At least 2 years of professional working experience in similar capacity.
Strong ability to prioritize and multi-task in a fast-paced environment.
Good communication and customer service skills.
Technical knowledge/background in Computer is a must.
Able to work alternate 5.5 days per week in a service-center environment.
Candidates with immediate availability are encouraged to apply.

Tell employers what skills you have

Customer Experience
repair laptops
Troubleshooting Laptop
IT hardware
Information Technology
Service Level
Computer Hardware Troubleshooting
Customer Service
Personal Computers
Troubleshooting Hardware
Ability to Prioritize
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