Customer Service Associate - Ang Mo Kio, Singapore - Oaktree Consulting

Oaktree Consulting

Verified Company

Ang Mo Kio, Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Roles and Responsibilities

Communicate with customers through these channels professionally and within the required service level agreements in a fastpaced environment
Provide accurate, personalised and anticipatory service with complete resolution
Take necessary action to provide first call resolution within the required response time
Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
Work as a team to ensure that the contact centre service level is met
Handle any other administrative functions as assigned by Team Leads / Manager
To attend briefings/trainings conducted

Requirements:

Diploma and above
Good command of English (written and spoken)
Highly disciplined and meticulous
Analytical with good problemsolving skills
Organised, Selfmotivated, Positive attitude and Resultoriented
IT savvy with good working knowledge of Microsoft Office
Strong phone and verbal communication skills along with active listening.
Empathetic and customeroriented, with a passion for service excellence
Ability to multitask (e

g:
logging cases, checking Knowledge Base to retrieve information while on the call with customer)

Jackson Tan Gui Qing (CEI

Registration No:

R
OAKTREE CONSULTANTS PTE LTD (EA: 06C4642)

Salary:
Up to $3,100.00 per month

Schedule: