- Providing front-line applications support to customers on all aspects of the nanopore sequencing workflow for example, sample prep, sequencing and bioinformatics
- Bioinformatics experience is essential
- Wet lab technical support
- Providing high quality technical expertise to customers
- Troubleshooting, learning and implementing new methods of identifying customer problems, uncovering their needs and suggesting working solutions based on our products
- Coordinating and delivering trainings at customer sites; attending conferences and Nanopore Days
- Working with the regional Technical Applications and Sales teams to provide support to strategic customer accounts
- Supporting the onboarding, certification and maintenance of Service Provider Accounts
- Recording and documenting all relevant information from customers and prospective customers into the CRM
- Onboarding and Mentoring junior members of the team
- A Bachelor degree in a relevant field like Bioinformatics, Molecular Biology, Genetics, Life Sciences etc..
- A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology and related fields. In addition, theoretical knowledge and experience of novel experimental design, sample preparation methodologies, data analysis and biological phenomena interpretation.
- We would be looking for knowledge and experience on NGS platforms along with experience in presenting, teaching or training other scientists
- We expect technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge. Proficiency with data visualisation and analysis techniques is desirable but not essential
- You should have an approachable manner that encourages interaction with others and a strong commitment to customer satisfaction. You will be an excellent trouble-shooter and able to manage different priorities.
- Some travel (~15-30%) is a part of this role depending upon how efficient remote support is implemented.
- You must have working rights to work in Singapore (we do not offer sponsorship for this role)
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Field Applications Scientist - Singapur, Singapore - Oxford Nanopore Technologies
Description
Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and commercial presence in many global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering pioneering technologies to the market.
Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis (for rapid insights), in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths.
Our goal is to enable the analysis of any living thing, by anyone, anywhere. We offer real-time nanopore-based DNA/RNA sequencing technology: accessible, easy to use and fully scalable for any requirement.
Field Applications Scientist, Bioinformatics & Sequencing-Singapore
We are looking for highly motivated and driven individuals to join the Technical Services team, as Field Applications Scientist covering Singapore and distributor territories as required. This role will suit someone with a strong genomics and Bioinformatics background and a dedication to customer service and satisfaction.
THE DETAILS...
This exciting and challenging role involves working within a cross-functional team to provide high-quality technical expertise, training and representation for ONT products. You will work to strengthen the company's relationship with scientists to ensure the appropriate application of our products to their research.
You will assist customers in experimental design, data collection, data management, pipeline development, data analysis, workflow implementation and validation, in collaboration with other internal and customer-facing teams
Duties include, but are not limited to....
We'll expect you to have....
If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today
