Jobs

    Customer Services - Singapore - SK NEW WORLD HOLDINGS PTE. LTD.

    SK NEW WORLD HOLDINGS PTE. LTD.
    SK NEW WORLD HOLDINGS PTE. LTD. Singapore

    1 day ago

    Default job background
    Description
    Roles & Responsibilities

    Responsibilities:

    • Provide prompt and courteous support to users of our platform via email, chat, and other channels.
    • Assist users with account-related inquiries, troubleshooting trading issues, and navigating platform features.
    • Collaborate with development teams to resolve technical issues and improve platform performance.
    • Stay informed about cryptocurrency and DeFi trends to provide accurate support to users.
    • Identify common user pain points and provide feedback for platform improvement.

    Requirements:

    • Bachelor's degree or equivalent experience.
    • 2-3 years of customer service experience, preferably in cryptocurrency or exchange.
    • Deep understanding of crypto and blockchain technology.
    • Excellent communication and problem-solving skills.
    Tell employers what skills you have

    Troubleshooting
    Microsoft Office
    Customer Experience
    Interpersonal Skills
    Communication Skills
    Customer Satisfaction
    Team Player
    Customer Service
    Cryptocurrency
    Customer Service Experience


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