Production Support - Singapore - TANGSPAC CONSULTING PTE LTD

TANGSPAC CONSULTING PTE LTD

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Position:
Production Support (Temenos TripleA and Odyssey suite of products):

Employment Type: 1-year Agency Contract (Highly Renewable):
- **Location: Alexandra

Key Contacts
Support Manager, Development and Project Manager, Infrastructure and IT Security teams, Business Units

Key Responsibilities

Work in the Production support team; Provide frontline support for incoming issues to ensure timely and effective resolution of user issues, queries, and projects.
Actively manage all incidents and issues to proper closure escalate issues as appropriate to necessary teams and management.
Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users' requirements.
Engage vendor to provide solutions for the stability and sustainability of the production environment.
Participate in annual DR/BCM activities or infrastructure related upgrade.
Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

Key Requirements

Knowledge in Temenos TripleA and Odyssey suite of products:

Degree in Computer Science / Engineering or related disciplines
Strong skills in Unix / Linux, Perl / Shell scripting, Sybase Database, BMC Control-M Scheduler
Good team player, Independent, proactive and selfstarter with excellent interpersonal and communication skills

Good to have:

Basic understanding of the front to back of Private Banking / Wealth Management operations
Experience working in an ITILdriven environment, and working knowledge of ITIL principles and processes.

Tangspac Consulting Pte Ltd
03-02 The Octagon, 105 Cecil Street, Singapore 069534

EA Personnel Name:
Olsem Stefanus Emmanuel

EA License: 07C3635 | EA Registration: R2094432