IT Support Specialist - Singapore - Grab

Grab

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Description:

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility.

These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers).

We are a diverse team of technology practitioners looking to out serving Grabbers with positive, personalized IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role

This role plays an important specialized IT role that is essential to Grab in ensuring smooth daily operation for the business, covering operational/network scope of work.

The Day-to-Day Activities:

Build: Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN). Support IT network infrastructurerelated work, such as installing Internet connections, Wi-Fi APs, network upgrades and office builds, expansions and relocations.
Troubleshoot: Where challenging situations are encountered, you will lead the problemsolving effort and service restoration, minimizing downtime and outages
Manage: Liaise with ISPs and vendors to provide required services and infrastructure for a successful site launch
Deliver: Small to Large projects from specifying hardware to installation through to handover of a finished network
Explore: Be exposed to, and try out new, cuttingedge technologies and newer, more efficient ways of doing things
Assist IT Manager in daytoday operational matters that include but not limited to managing operational services and preparing reports, to ensure operational efficiency and support areas for improvement
Developing, maintain and update all relevant documentation (SOPs, case tickets, etc.) for continuous improvements of IT operations
Involve in assigned tasks/projects from IT Manager that covers local or regional aspects

The Must-Haves:

Extensive routing, switching, security, and wireless LAN design, implementation and troubleshooting experience
Project management and service operational (ITIL) related experience with demonstrable practical skills
Willing to learn new technologies and systems and able to adapt to a very faced paced, changing environment
Strong customer service, ability to set priorities and multitask, as well as excellent English communication skills
Desirable Experience / Criteria:
Able to work with mínimal supervision in a fastpaced working environment
Good analytical and problemsolving skills
Good written and verbal communication skills
Able to work with mínimal supervision in a fastpaced working environment
Good analytical and problemsolving skills
Good written and verbal communication skills

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.