Customer Service Officer - Singapore - JJ Consulting Services

JJ Consulting Services

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).

Responsibilities:

Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.
Key Roles & Responsibilities
Provide quality customer service to customers either by telephone or electronically
Respond and follow up promptly to customer enquiries
Handle and resolve complex cases to ensure customer satisfaction
Handle customer service hotline and provide first level of support.
Obtain and evaluate all relevant information to handle enquiries and complaints
Follow Standard Operating Procedures closely.
Work as a team and ensure that the contact centre service level is met.
Any other tasks assigned.

Job Requirements: