Jobs

    Medical Services Specialist - Singapur, Singapore - Prudential plc

    Prudential plc
    Prudential plc Singapur, Singapore

    3 days ago

    Default job background
    Full time
    Description

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

    PRUShield Claims recovery is a main key initiative for the Medical Portfolio Management team. Under PRUShield Claims recovery, our team assists customers in submitting claims to a third-party insurer.

    This role includes processing payments recovered from third-party insurers via Fund Transfer or Cheque, issuing Token of Appreciation to Policyholders and Incentive to Financial Consultants. This role also includes assisting Policyholders in booking an appointment with a Specialist under our PRUPanel Connect programme.

    This is an exciting opportunity for those keen on taking on a new challenge that will have a direct positive impact to our organization's bottom-line.

    Job Description:
    Role & Responsibilities

    Reimbursement

  • Handle and process cheque payments weekly
  • Create Journal, Payment & Letter for Token of Appreciation, adhering to standard operating procedures on daily basis
  • Input data for incentives meant for Financial Consultants on monthly basis
  • Input HRN for MMCR file on weekly basis
  • Process Electronic Fund Transfers, adhering to standard operating procedures, on weekly basis
  • Input Copay cases to Copay Token of Appreciation working file
  • Reply to email enquiries from the team regarding reimbursement details
  • Process self-refund cases

    • PRUPanel Connect Appointment Booking:

  • Call Hospitals / Day Surgery Centres to book appointment with a Specialist for Policyholders
  • Send confirmation email to Policyholders once appointment has been confirmed
  • Answer call enquiries that clients may have about PRUPanel Connect
  • Educate clients on eligibility criteria for PRUPanel Connect benefits
  • Send monthly reports to Partner Hospitals / Day Surgery Centres

    • KPIs

    You will be required to:

  • Attend to appointment booking requests within 2 hours
  • Appointments have to be made within 3 workings days
  • Issue Token of Appreciation to Policyholders within 14 days
  • Process refunds from Group Insurer within 3 working days
  • Error rate for receipting within 10 a year
  • Meet the financial target set for PRUShield Claims Recovery by processing the reimbursement received from the third-party insurers

    • ​ ​ Who we are looking for:
    Competencies & Personal Traits

  • Meticulous, able to process backend systems with accuracy
  • A keen learner and able to work independently
  • Friendly, proactive and service oriented individual with good interpersonal and communication skills
  • Problem solving skills and a great team player who enjoys being in a target driven team
  • Team player and enjoys interacting with customers

    • Working Experience

  • • At least two years' experience in a customer service capacity or outbound/ in-bound call centre environment
  • • One to two years' experience in integrated shield/ life insurance/ claims will be advantageous

    • Professional Qualifications

  • Life insurance qualifications – Certificate in Life & Health Insurance will be an added advantage
  • Proficient in MS Office such as Word and Excel

    • Education

  • Poly diploma, GCE A level or relevant work experience

    • Language

  • Strong command of the English language
  • DORMAKABA SINGAPORE PTE. LTD.

    Service Specialist

    1 day ago

    DORMAKABA SINGAPORE PTE. LTD. Singapore

    **Service Specialist · We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places. · Do you want your work to matter? Then join our team · At dormakaba, m ...

  • Sennheiser

    Service Specialist

    1 week ago

    Sennheiser Singapore

    Sound made by Sennheiser - For more than 75 years, we are among the world's leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - w ...

  • DORMAKABA SINGAPORE PTE. LTD.

    Service Specialist

    1 day ago

    DORMAKABA SINGAPORE PTE. LTD. Singapore

    Our doors are open - to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world ...

  • Rentokil

    Service Specialist

    6 days ago

    Rentokil Singapore

    Replace floor mats & install air fresheners at customers' locations · - To exchange and collect sanitary bin · - Follow all directions given by the Service Supervisor · - Ensure that company equipment remains in good and functional condition · - Maintain a positive and profession ...

  • RECRUITPEDIA PTE. LTD.

    Customer Service Specialist

    3 days ago

    RECRUITPEDIA PTE. LTD. Singapore

    **Our client is a MNC in Manufacturing Industry. Due to their current expansion plan, they are looking for a Customer Service Specialist **to join their Sales Team, in hopes of developing the current high performing team. They are located in the West area - easily accessible. · * ...

  • RECRUIT.COM PTE. LTD.

    Customer Service Specialist

    1 week ago

    RECRUIT.COM PTE. LTD. Singapore

    We are looking for a highly motivated and committed **Customer Service/Success Specialist **to work for a renowned medical device clinic. · As a **Customer Service/Success Specialist **, you will be the frontline of our customer interactions, ensuring positive experiences and sat ...

  • DESI CORNER HOLDINGS PTE. LTD.

    Customer Service Specialist

    3 days ago

    DESI CORNER HOLDINGS PTE. LTD. Singapore

    We are looking for a motivated and enthusiastic Customer Service Specialist to join our team As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experienc ...

  • Prudential plc

    Medical Services Specialist

    1 week ago

    Prudential plc Singapore

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...

  • The Supply Advisory

    Customer Service Specialist

    1 day ago

    The Supply Advisory Singapore

    We are partnering with a renowned client in the Energy sector in securing a Customer Service Specialist role that is based in its Singapore office. · This individual will serve as the main point of contact with sales representatives, affiliates, and field PSL, ensuring precision ...

  • NUWAY CFR PTE. LTD.

    Service Line Specialist

    1 day ago

    NUWAY CFR PTE. LTD. Singapore

    Nuway CFR, a Global Executive Search firm based in Singapore, serves clients in APAC for their Digital transformation goals. Currently we are building the leadership team for a Fortune 200 company in APAC. · Role : Service Line Sales Specialists with Artificial Intelligence and A ...

  • DYNACODE SYSTEMS PTE LTD

    Customer Service Specialist

    3 days ago

    DYNACODE SYSTEMS PTE LTD Singapore

    A Singapore Service company dealing with Industrial Marking & Coding Equipment has the following position open: · CUSTOMER SERVICE SPECIALIST · Reports to Sales Manager · **Responsibilities**: · A. Marketing · Making/Answering calls to/from potential clients and arrange for visit ...

  • Kuehne+Nagel

    Customer Service Specialist

    6 days ago

    Kuehne+Nagel Singapore

    You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence. · - ** Your Role **:Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectiv ...

  • Hempel

    Service Operations Specialist

    6 days ago

    Hempel Singapore

    Services Operation Specialist · Key responsibilities: · - Organize internal & external resources and provide services China department level internal services to all services operation team members from A to Z.- Be the specialist of data analysis and static with purpose of better ...

  • The Supply Advisory

    Customer Service Specialist

    1 day ago

    The Supply Advisory Singapore

    We are partnering with a renowned client in the Energy sector in securing a Customer Service Specialist role that is based in its Singapore office. · This individual will serve as the main point of contact with sales representatives, affiliates, and field PSL, ensuring precision ...

  • ASIA OFFSHORE SOLUTIONS PTE. LTD.

    Customer Service Specialist

    1 week ago

    ASIA OFFSHORE SOLUTIONS PTE. LTD. Singapore

    As a Customer Service Specialist, you will be crucial in ensuring exceptional customer experiences for our clients in the Marine and Oil and gas sectors. From order initiation to delivery, you will be the main point of contact, addressing inquiries, providing product information, ...

  • Snaphunt Pte Ltd

    Service Management Specialist

    6 days ago

    Snaphunt Pte Ltd Singapore

    Company · Snaphunt Pte Ltd · Designation · Service Management Specialist (Banking) · Date Listed · 11 May 2023 · Job Type · Entry Level / Junior Executive · - Full/PermFree/Proj · Job Period · Immediate Start - Flexible End · Profession · Sales / Retail · Industry · Finance · Loc ...

  • ADEMCO (FAR EAST) PTE LTD

    Support Services Specialist

    6 days ago

    ADEMCO (FAR EAST) PTE LTD Singapore

    **Job Summary**: · We are seeking a talented Support Services Specialist (SSS) to join our team in the 24x7 Central Monitoring Command Center. As a Support Services Specialist, you will be responsible for providing technical support to our external customers, monitoring system he ...

  • ZUELLIG PHARMA SPECIALTY SOLUTIONS GROUP PTE. LTD.

    Client Service Specialist

    6 days ago

    ZUELLIG PHARMA SPECIALTY SOLUTIONS GROUP PTE. LTD. Singapore

    **Client Service Specialist · **The Job**: · As a Client Service Specialist, you'll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating ...

  • Porsche Services Singapore Pte. Ltd.

    Specialist Mobility Services

    3 days ago

    Porsche Services Singapore Pte. Ltd. Singapore

    If you make hearts beat faster, your own has to be in the right place. · **Specialist Mobility Services**: · - **Kennziffer**:J · - **Einstiegsart**:Professionals · - **Einsatzort**:Singapur · - **Gesellschaft**:Porsche Services Singapore Pte. Ltd. · **Aufgaben · **Aufgaben**Auf ...

  • MetaVerse Green Exchange

    Client Service Specialist

    1 week ago

    MetaVerse Green Exchange Singapore

    **Roles and Responsibilities**: · - Support clients in the onboarding process and provide support post-on-boarding · - Oversee new account start-ups · - Ability to understand customers' needs and provide appropriate solutions and attention promptly · - Consistently deliver excell ...