Jobs

    Outsource IT Engineer L2 - Singapore - NTC INTEGRATION (PTE) LTD

    NTC INTEGRATION (PTE) LTD
    NTC INTEGRATION (PTE) LTD Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    JOB SUMMARY:

    Candidate will be stationed at NTC Client's premise and provide support for client's IT administration and related support for users.

    RESPONSIBILITIES:

    1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
    2. Resolve issues that occur outside work hours whenever needed.
    3. Other tasks and projects as assigned by Manager or Management.

    QUALIFICATION & EXPERIENCE:

    • ITE/Diploma in Information Technology from recognized institutes.
    • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 2 years and above
    • Hands-on experience and knowledge in troubleshooting and deploying Windows 10
    • Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
    • Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
    • Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
    • Basic Support and Troubleshooting of other desktop software used by the office
    • Basic support on iPhone / iPad / Android phones
    • Knowledge of IT procurement, order and delivery process flow and protocols
    • Ability to work effectively in multi-cultural environment
    • Ability to deal with ambiguity, negotiation, unorganized situation
    • Ability to leverage on available tools such as subscription services, internet or other online services to support functions
    • Continuous self-learning and self-initiating
    • Provide support of general IT request like VC connectivity/ Mobile Email Activation.
    • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
    • Ability to demonstrate practical troubleshooting and problem analysis techniques.
    • Ability to plan and prioritize workload without supervision.
    • Ability to prioritize, manage and perform under pressure to meet SLA's.
    • Excellent knowledge of Customer Service best practice.
    • Willing to work flexibly and with enthusiasm

    SKILLS AND ATTRIBUTES:

    • Good interpersonal and communication skills, high adaptability and positive attitude are expected
    • A team player with determination to drive to excel
    • Excellent customer service skills
    • Self-motivated with a strong drive to succeed
    Tell employers what skills you have

    Customer Service Skills
    Negotiation
    Troubleshooting
    Windows 10
    RF
    Administration
    Information Technology
    Wireless
    Procurement
    Adaptability
    Pressure
    VC
    VPN
    Ability to Prioritize
    Technical Support


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