Outsource IT Engineer L2 - Singapore - NTC ENTERPRISES PTE. LTD.

NTC ENTERPRISES PTE. LTD. Singapore

3 weeks ago

Description

Roles & Responsibilities

JOB SUMMARY:

Candidate will be stationed at NTC Client's premise and provide support for client's IT administration and related support for users.

RESPONSIBILITIES:

Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
Resolve issues that occur outside work hours whenever needed.
Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

ITE/Diploma in Information Technology from recognized institutes.
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 2 years and above
Hands-on experience and knowledge in troubleshooting and deploying Windows 10
Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
Basic Support and Troubleshooting of other desktop software used by the office
Basic support on iPhone / iPad / Android phones
Knowledge of IT procurement, order and delivery process flow and protocols
Ability to work effectively in multi-cultural environment
Ability to deal with ambiguity, negotiation, unorganized situation
Ability to leverage on available tools such as subscription services, internet or other online services to support functions
Continuous self-learning and self-initiating
Provide support of general IT request like VC connectivity/ Mobile Email Activation.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Ability to plan and prioritize workload without supervision.
Ability to prioritize, manage and perform under pressure to meet SLA's.
Excellent knowledge of Customer Service best practice.
Willing to work flexibly and with enthusiasm

SKILLS AND ATTRIBUTES:

Good interpersonal and communication skills, high adaptability and positive attitude are expected
A team player with determination to drive to excel
Excellent customer service skills
Self-motivated with a strong drive to succeed

Tell employers what skills you have

Customer Service Skills
Negotiation
Troubleshooting
Windows 10
RF
Administration
Information Technology
Wireless
iPhone
Procurement
Adaptability
Pressure
VC
VPN
Ability to Prioritize
Technical Support

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