Call Centre Team Lead - Singapore - TEMPSERV PTE. LTD.

TEMPSERV PTE. LTD.
TEMPSERV PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description
Preparing annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.

  • Supervise a team of customer service officer's
  • Assist SVC Manager to lift up the Customer Satisfaction Level and achieve good SVC KPI results
  • Assist in overseeing frontline counter mobile, lT and PRA_L repair operation
  • To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
  • To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries
  • Promote effective communication throughout all levels of the Customer Services function.
  • To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe.
  • To represent the Customer Services function as an active member of the Senior Management Team
  • Customers Quality Report and analysis
  • Quarterly/ Yearly service performance review and target
  • Satisfaction Survey Monthly reporting
  • Any Ad-Hoc Reporting by local Management or HQ.

Requriements:


  • Diploma/Degree
  • Min 35 years of superivory experirence in a Call Center enviornment leading a team up to 10 staff
  • Proficient in MS Office
  • Good leadership skills
Tempserv Pte Ltd

License No: 06C3745

Daniel Lee I EA

Registration No:
R1989151
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