- Handle inbound and outbound communications through phone calls and emails. This includes addressing customer queries, complaints, and feedback promptly and professionally.
- Efficiently resolve customer complaints and inquiries, ensuring that issues are addressed in a timely manner. This may involve troubleshooting problems and providing solutions that meet customer needs.
- Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions. This helps in tracking customer feedback and improving service quality.
- Work closely with other departments, such as sales and technical support, to address customer needs and escalate issues when necessary. This ensures a cohesive approach to customer service.
- Collect and analyze customer feedback to identify areas for improvement in service delivery. This information can be used to enhance customer satisfaction and inform business strategies.
- Assist in promoting products and services, providing information about current offers, and upselling when appropriate. This can contribute to revenue generation while ensuring customer satisfaction.
- Meet or exceed customer service performance metrics and targets, which may include response times, resolution rates, and customer satisfaction scores.
- Bachelor's degree or Diploma in Business Administration or a related field.
- Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.
- The ability to think critically and resolve issues efficiently is crucial in maintaining customer satisfaction.
- Understanding customer emotions and maintaining a calm demeanour during challenging interactions is important for building trust and rapport.
- Familiarity with tools used for managing customer interactions is often required.
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Customer Care Executive - Singapore - TR, part of the Trifast plc group

1 day ago
Description
The Customer Care Executive is responsible for managing customer interactions, resolving issues, providing sales support and ensuring a positive customer experience across various communication channels.
Responsibilities
Customer Interaction
Issue Resolution
Data Management
Collaboration
Customer Feedback
Sales Support
Performance Metrics
Qualifications
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Customer Care Executive
Only for registered members Singapore
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Executive, Customer Care
Only for registered members Singapore
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Customer Care Executive
Only for registered members Singapore
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Customer Care Executive
Income Insurance Limited- Singapore
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Customer Care Executive
Only for registered members Singapore
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Community Care Executive
Only for registered members Central Region
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Community Care Executive, Daycare
Only for registered members Singapore
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Senior Executive, Community Care
Only for registered members Singapore
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Community Care Executive, Daycare
NTUC Health Co-operative Limited- Singapore
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APAC Customer Care Executive
Only for registered members Singapore
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APAC Customer Care Executive
Freelance Only for registered members Singapore
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Executive, Customer Care
Only for registered members Kallang
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Senior Executive, Care Advisory
Only for registered members East Region
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Patient Care/ Patient Relation Executive
Full time Achieve Career Consultant Pte Ltd- Singapore
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Senior Executive, Virtual Care Centre
Only for registered members Singapore
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Patient Care/ Patient Relation Executive
Full time Achieve Career Consultant Pte Ltd- Singapore
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Sr /Executive (Medical Care Operations)
Only for registered members Singapore
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Programme Executive, Community Care
Only for registered members West Region
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Community Care Executive, Senior Day Care
Only for registered members Geylang
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Multiple Openings: Customer Care Executive
Only for registered members Central Region