IT Incident Management Analyst - Singapore - MICHAEL PAGE INTERNATIONAL PTE LTD

MICHAEL PAGE INTERNATIONAL PTE LTD Singapore

1 week ago

Description

Roles & Responsibilities

Good working culture
Be a part of a high-performing and professional team

About Our Client

Our esteemed client is having a global presence, premium brand in the wealth management domain, with a focus on servicing and advising elite private clients.

Job Description

Ensure major incidents are resolved in the shortest period of time.
Responsible for incident, problem and service level management.
Initiate and coordinate incidents solving/resolution activities.
Perform incident review and make recommendations for improvement.
Part of the Major Incident Management Team (MIM).
Take joint responsibility in the governance of the Incident and Problem Management end to end process with cross technology teams ensuring all KPI's are met.
Facilitate post-mortem and RCA tasks for high-priority incidents.
Produce comprehensive incident and problem reports to all required audiences.
Co-own Problem Management activities for all managed incidents.
Identify individual and at scale emerging problems and escalate issues into Problem Management queue.
Conduct Root Cause Analysis for all escalated incidents and Problem Management tickets.
Triage high priority /Major Incidents, work Support teams for resolution and perform escalations of notable incidents.
Produce management information, including KPI's and reports.
Follow up, analyse and track Incidents and SLA breaches.
Drive and monitor the effectiveness of the incident, problem and service level management processes.
Perform incident trend analysis and propose recommendations to improve incident trends.

The Successful Applicant

At least 10 years of experience working in a Bank or financial institute.
Hands on experience in managing Service, Change and Incident management.
Experience in managing End user Support, Applications and Infrastructure services.
Possess good people management skills across all levels with the ability to manage multiple support pillars to identify root cause of the incidence.
Prioritise and multitask when managing incidences with multiple layers. Candidate should have in depth knowledge of regulatory TRM guidelines and of ITIL concepts.
Good grasp of Site Reliability Engineer (SRE) concepts.

What's on Offer

Good working culture
Be a part of a high-performing and professional team

Contact

Shilpalekha Bhadoria (Lic No: R / EA no: 18S9099)

Quote job ref

Phone number

Michael Page International Pte Ltd | Registration No N

Tell employers what skills you have

Wealth Management
Management Skills
Microsoft Office
Microsoft Excel
Financials
Root Cause Analysis
Trend Analysis
Reliability
Attention to Detail
Problem Management
Service Level Management
ITIL
Project Delivery
People Management
Incident Management

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