- Handle customer feedback/escalation cases from customers and/or referred by regulators and sales channels by conducting thorough investigations/checks and offering effective solutions and ensuring timely responses that meet Service Level Agreement and meet the KPIs.
- Coordinate with various stakeholders across the organization to resolve customer feedback and address any issues promptly.
- Work closely with PRUPanel Connect (PPC) team to ensure service delivery with partner healthcare institutions and prepare healthcare partners reports.
- Support the Team Lead to continuously review processes, identifying service gaps and implementing process improvements.
- Acquire comprehensive knowledge of insurance products (and their functionalities / technicalities) and operational processes to effectively address customer inquiries withing agreed service levels.
- Adhere strictly to the company's code of conduct and comply with standard operating procedures for customer data privacy and protection
- Support initiatives and enhancement projects to improve businesses processes and systems.
- Collate data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
- Support and review UAT test plans / results and work closely with stakeholders to resolve issues and defects for signoff, ensuring all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
- Prepare user guides and provide training to end users on the implemented solutions.
- Support post-deployment verification activities and assist in business recovery efforts if needed.
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Counsel - Icc Dispute Resolution Services
3 days ago
International Chamber of Commerce (ICC) SingaporeThe Secretariat of the ICC International Court of Arbitration is currently recruiting a Counsel to lead its case management team dealing principally with cases connected to Asia and the Gulf region. · As the institutional representative of over 45 million businesses in more than ...
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SINGAPORE MEDIATION CENTRE SingaporeEstablished in 1997, the Singapore Mediation Centre (SMC) pioneered the use of mediation as the mainstream mechanism for dispute resolution, as well as training in negotiation and conflict management. Today, SMC offers a range of dispute resolution services which include mediatio ...
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IT Helpdesk
6 days ago
ZENITH INFOTECH (S) PTE LTD. SingaporePresently we have a Job Opening for a IT Helpdesk position · Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. Seek confirmation for closure from the user when resolution is provided. · Serve as th ...
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Av Field Technician
1 day ago
D.V.I SOLUTIONS (S) PTE. LTD. Singapore**Job Role · As Field Technician, you will attend to clients and provide maintenance services for AV equipment (hardware, software and infrastructure) through investigation, diagnostic testing and repair/resolutions. You will work with Fortune 500 clients and MNCs and be at the f ...
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Helpdesk Officer
6 days ago
ZENITH INFOTECH (S) PTE LTD. SingaporeZenith Infotech (S) is a Tech Recruitment firm with 27 years of service in Singapore. · We are currenlty assisting one of our clients to look out for **HelpDesk Offcier **with the following job scope: · **Job Scope**: · - Identify the impact, urgency, and priority of incidents Pr ...
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Service Desk Analyst
1 day ago
ACUUTECH PTE. LTD. Singapore**JOB PURPOSE** · Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. · To conduct remote support ensuring a professional image is always conveyed. Devel ...
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Service Desk Analyst
1 week ago
ACUUTECH PTE. LTD. Singapore**JOB PURPOSE** · Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. · To conduct remote support ensuring a professional image is always conveyed. Devel ...
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Service Desk Support Engineer
6 days ago
U3 Infotech Pte Ltd. SingaporeProvide 1st Level Support to users · Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort in order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] · Pro-actively interacts and gathers additional inf ...
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Pega Application Ops Support
5 days ago
ZENITH INFOTECH (S) PTE LTD. SingaporeThis is a 12 months contract assigned to our client · Work Location: To be confirmed · Salary Range : $5,000-$7,500 · **Job Description**: · 3. Provide production support to users, handle user queries and resolve production issues. · 4. Provide resolution / workaround to issues a ...
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Desktop Engineer
22 hours ago
MATRIX PROCESS AUTOMATION PTE. LTD. SingaporeRequirement · To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to achieve customer' expectation. · Log all reported incidents using the incident ticketing tool. · Provide first level support to troubleshoot and resolve t ...
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Bank Officer
6 days ago
TANGSPAC CONSULTING PTE LTD SingaporeFirst Touch to receive and welcome customers. · - Digital Advocate to educate customers to bank digitally. · - Drives Service Excellence focusing on customer satisfaction · - customer wait time, problem resolution, customer feedback and error rates. · - Collaborates with team mem ...
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Resolution Advisor
5 days ago
Wilhelmsen SingaporeJoin our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. · Wilhelmsen Ships Service (WSS) is looking for a Resolution Advisor · We are looking for a Resolution Advisor who is passionate about custo ...
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Vice President, Incident Manager
3 days ago
Sumitomo Mitsui Banking Corporation (SMBC) Singapore**The Role** · The incumbent will be responsible for incident response from end-to-end, own and drive coordination of incident response and resolution activities, deliver information or decide on the best course of action. When an incident occurs, he/she is expected to provide im ...
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Senior Systems Administrator
1 week ago
ACUUTECH PTE. LTD. Singapore**JOB PURPOSE** · Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. To conduct field support and projects on client premise ensuring a professional ima ...
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Service Desk Engineer
22 hours ago
LEGATCY RECRUITMENT PTE. LTD. Singapore**Service Desk Engineer (Level 2 Support)** · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and ...
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24x7 L1 Support
1 week ago
DXC Technology Singapore**24x7 L1 Support **(12hrs shift helpdesk & onsite)**: · - Responsibilities: _ · - Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client's 3rd Parties Vendors · - Provide 1st level troubleshooting to customers. · - Respond to cus ...
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Service Desk Engineer
3 days ago
LEGATCY RECRUITMENT PTE. LTD. Singapore**Service Desk Engineer (L2 skillset) · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Window ...
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INFINITE COMPUTER SOLUTIONS PTE LTD Singapore**Role : Servicedesk Agent** · **Location : Changi Business Park** · **Permanent position** · 1. Service Desk Team works on schedule in staggered work timings pattern. · 2. Work schedule - 5 days & 44 hrs / week. · 3. 2 Week-off per work week, not necessarily Sat & Sun. Week-off ...
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Service Desk Engineer
5 days ago
JOBSTER PRIVATE LTD. Singapore**Role: Service Desk Engineer** · **Shift pattern**:5 days rotating working hours · - Monday - Friday: 8am - 5pm / 12.30pm - 9.30pm o Sat/Sun: 8am - 6pm / 9.30am - 9.30pm · - Note: All roster scheduled extra working hours will be given off in lieu. All ad-hoc extra working hours ...
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Customer Service Representative
1 week ago
RRECRUITER PTE. LTD. Singapore**Responsibilities** · - Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, va ...
Customer Service Resolution - Singapur, Singapore - Prudential plc
Description
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
In this role, you will be responsible for providing customer resolution support to our Enterprise Business customers and Financial Consultants, . Reporting to the Team Manager of Enterprise Business Operations, you will collaborate closely with internal stakeholders to create a positive service experience andassist in driving process improvements, supporting and reviewing User Acceptance Testing (UAT) efforts.
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