Service Delivery Manager - Singapore - NEW TONE CONSULTING PTE. LTD.

NEW TONE CONSULTING PTE. LTD.
NEW TONE CONSULTING PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Play a critical role within the Engineering & Production Domain under the CTO Office division as an IT Service Delivery Manager.

Join a dynamic team overseeing IT Production services, leading BAU activities, and contributing to continuous improvement initiatives.


Role and Responsibilities:


  • Oversee Incident Management, Release and Change Management, Audits, and Continuous Improvement initiatives.
  • Lead BAU activities, including Change, Problem, and Incident Management.
  • Contribute to continuous improvement initiatives such as Disaster Recovery, Obsolescence, Inventory, and FinOps.

Skills and Competencies:


  • Strong critical thinker with problemsolving aptitude.
  • Excellent written and oral communication skills.
  • ITIL certification.
  • Proficiency in Excel/Power BI.
  • Bachelor's Degree in computer science or computer engineering.
  • 5+ years of experience in IT Operations or Software Engineering.
  • Experience in the Banking industry is a plus.
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