CLM Business Analyst - Singapore - New Tone Consulting Pte. Ltd.

New Tone Consulting Pte. Ltd. Singapore

1 week ago

Full time

Description

This role will be part of the Platform and Transformation team to support the optimisation of the Client Lifecycle Management journey from leads to offboarding. We're seeking a CLM Business Analyst to assist in implementing the CLM Target Operating Model (TOM) initiatives, focusing on people, processes, and platforms across the organization. The ideal candidate will bring strong analytical, project management, communication, and interpersonal skills, with a preference for experience in client onboarding and lifecycle management projects.

Responsibilities:

Lead and manage a cross-functional working group (WG)
Collect and analyze business requirements for the CLM project
Coordinate with various teams (Front Office, Client Onboarding, Operations, Compliance, Technology, etc.) to align processes and requirements
Support the CLM project team in defining business requirements for development and testing
Ensure completeness and scope adherence of requirements
Create and maintain documentation like process flows, user manuals, and training materials
Refine requirements with the working group based on the target operating model
Provide progress updates to stakeholders according to the project roadmap
Collaborate closely with the Technology team for system integration
Conduct training and assist end-users during implementation
Address queries, clarifications, and other support needs related to CLM project requirements

Requirements:

Previous experience as a Business Analyst, preferably in client onboarding and lifecycle management projects
Familiarity with target operating models and their implementation
Proficiency in business analysis methodologies and tools
Strong analytical and problem-solving abilities
Skilled in gathering and interpreting complex business requirements
Effective project management skills with multitasking capabilities
Exceptional communication and collaboration skills across teams and stakeholders
Proficient in project management tools like JIRA and Agile methodologies
Knowledge of user stories preparation and Agile practices
Understanding of financial services industry and client onboarding processes (preferred)

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