Network Engineer - Jurong East, Singapore - Huang He Consultancy Pte Ltd

Huang He Consultancy Pte Ltd

Verified Company

Jurong East, Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Location:
Jurong East

Cost Range:
S$8k to S$9k

Requirements:

Technical + Junior management role
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Role and responsibilities

This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.
Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.
Undertake tickets that are beyond the capability of Tier 1 Engineer.
Validate and reject/approve Tier 1's MOP to ensure the contents are appropriate and address the intent.
Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.
Devise technical propositions with validation to address highly challenged situations.
Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
Pick up new skillset for work requirements.
Cotrain the Tier 1 Engineers to align and upskill the team's technical competency.

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Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (airgapped environment).
I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

Provide remote or physical onsite support to rectify the technical issue.
Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

Strong technical competency. Able to resolve 70% of the tickets undertaken.
VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
First Hop Redundancy Protocols (HSRP, VRRP with and without object tracking).
EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and nonVRF routing.
Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
Intermediate understanding of Multicast (PIM-SM)
Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
VRFbased troubleshooting for IP routing and Multicast.
ACL, AAA, 802.1x, Radius and TACACS+.
NTP, Syslog, local logging

SNMPv2 & SNMPv

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Mastery of New Technology

Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing airgapped environment (SLR, PLR))
Highlevel understanding of Cisco ISE for 802.1x and AAA
Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE's services have misbehaved or failed.