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    Senior Systems Analyst - Singapore - QUESS SELECTION & SERVICES PTE. LTD.

    QUESS SELECTION & SERVICES PTE. LTD.
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    Description
    Roles & Responsibilities

    Roles & Responsibilities

    • Accountable for IT Global Application Experience provided services for the area under scope (group of applications/software, product team, region)
    • Ensures the operational quality/performance of the service according to defined SLAs. Correct provisioning of the services, its capacity, stability, operational excellence performance, vendor operational management and continuous improvement actions
    • Accountable for the global IT Support Services for the assigned system cluster - support will be provided by one of our IT Support vendors
    • Overall view of the service and analysis of trending and deviations of support
    • Ensure the correct quality/performance of the service according to Service Level Agreement
    • Coordinate the workload of support team, responsible for the vendor operational management
    • Assure knowledge within the team and look for service improvements
    • Serve as the point of escalation for major incidents relating to the support service
    • Responsible of ensuring resource efficiency, scalability of the service and implementation of simplification measures, such as automation, "shift left" actions, etc.
    • Regular proactive review of support tickets to assure service quality according to SLA
    • Execution of defined meetings with different stakeholders (business key users, IT functions and external support teams)
    • Ensure proper onboarding of new applications to the support service.

    Skills/Requirements

    • Bachelor's degree or relevant IT work experience
    • / Veeva: 3 to 5 years of support experiences in global multiple country setup
    • Service Management Coordination, experience with Services
    • Management processes and demonstrated coordination
    • Stakeholder Management
    • GxP Knowledge
    • Operational Vendor Management
    • Strong global relationships and communication skills with Business colleagues and IT colleagues
    • Strong troubleshooting skills

    Kelly Vu

    EA Licence Number: 23C2060

    Registration ID is R1109308

    Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore )

    Tell employers what skills you have

    GxP
    Troubleshooting
    Scalability
    Oracle
    Staffing Services
    Service Level
    SQL
    Vendor Management
    SAP
    Java
    Stakeholder Management
    Software Development

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