Jobs

    Logistics Supervisor - Singapur, Singapore - Marina Bay Sands

    Marina Bay Sands
    Marina Bay Sands Singapur, Singapore

    1 day ago

    Default job background
    Full time
    Description

    Job Responsibilities

    Departmental Functions

  • Track and monitor the job functions of off-site dedicated staff that directly impact the clients' level of service delivery.
  • Track services levels and initiate process improvement.
  • Coordinate all coverage issues for self and on-site team as needed for site coverage.
  • Monitor, review, and approve as necessary the work of heavy lift, transport and infrastructure contractors.
  • Responsible for ensuring that all personnel in the group are aware of each project's quality requirements.
  • Maintain and monitor equipment records.
  • Approve vehicle entry permit.
  • Monitor day to day operations.
  • Supervision of onsite operations
  • Liaison with other stakeholders on equipment rental.
  • Attend events ops meeting.
  • Attend pre-conference meeting.
  • Handle/operate high reach equipment.
  • Handle/operate forklifts.
  • To ensure all equipment maintenance schedule is diligently follow up.
  • To ensure MOM recertification for equipment to be renew without any delay/issues.
  • Assist Logistics team to open/ close air walls when required.
  • Stuffing/unstuffing of containers.
  • Check for any illegal storage in halls.
  • Manage loading/unloading docks.
  • To provide briefing to contractors accessing property for event set up and tear down.
  • Check for any illegal storage in MICE.
  • Liaising with Facilities team for removal/installation of lifts padding and switching on/off of hall lightings for events.
  • Assist Waste Management Operations team in supervision of the cleanliness at MICE.
  • Assist Waste Management Operations team with dilapidation of events.
  • Assist Mail & Package Operations team with deliveries.
  • Manage lift holdings for VIPs/artiste.
  • Assist Waste Management Operations team with dilapidation of events.
  • Assist Mail & Package Operations team with deliveries after operating hours.
  • Assist Workplace Safety & Health team with reporting of any safety violations in MICE.
  • Attend to any medical or non-medical cases within MICE.
  • Assisting with difficult/intoxicated guests in MICE.
  • Reporting of unusual happenings in MICE to SOC. Example: unattended bags, suspicious behavior in property, theft & fights.
  • Assisting with guest with directions to popular tourist attractions.
  • In time of crisis (Covid-19, SARS), to be on standby for activation.

    • Reports Updating

  • To set realistic KPIs for the team and assist to achieve the goals.
  • Updating of expenses & revenue spreadsheet.
  • Ensure the accuracy of event planning reports, monthly summary, check book and other relevant updates for the department.
  • Monitor TM performances by periodically sharing objectives and performance reviews by conducting weekly performance reviews.
  • Updating of team member leave record, lateness record spreadsheet and team member report card. Maintain TMs attendance register. Manage leave planning to ensure smooth team member deployment throughout the year.
  • Assign team members to participate in Corporate Social Responsibility (CSR) and Eco 360 events in the absence of immediate manager. Update participation for ISO Action Plan.
  • Ensure team members clock their sustainability actions. Update participation for ISO Action Plan.
  • Updating of ISO folder and training calendar in the absence of immediate manager.
  • Conduct quarterly one-on-one sessions with the team to encourage team member engagement in the absence of immediate manager.
  • Identify and groom potential team members for succession planning.
  • Organize team building events for the team.
  • Ensure that TMs provide ideas and/or suggestion for improvement of the work area or process.
  • Preparing of quarterly review slides and presentation.
  • Updating of team members attendance and temperature log sheet.

    • Overtime Reporting

  • Understand overtime policy.
  • Raise overtime payout in the absence of immediate manager.
  • Raise payroll correction request form when necessary in the absence of immediate manager.

    • Standard Operating Procedures & Training Manual

  • Observe department's standard operating procedures, evaluate current procedures, and conduct yearly reviews in the absence of immediate manager.
  • To review department's Standard Operating Procedures and Training Manual on a yearly basis in the absence of immediate manager.
  • Create Standard Operating Procedures (SOP) and to update SOP and training manual when necessary in the absence of immediate manager.

    • Departmental Training

  • Assign team members for relevant trainings to upgrade their skills whenever required.
  • Assign team members for cross training to increase team's productivity and efficiency hence enabling the teams to be cross-functional.
  • Ensure team members are equipped with the knowledge of equipment handling
  • Ensure to be prepared to train new TMs.
  • Conduct quarterly training for team.

    • Monthly Rostering & Leave Request

  • Assign team members for relevant trainings to upgrade their skills whenever required.
  • Assign team members for cross training to increase team's productivity and efficiency hence enabling the teams to be cross-functional.
  • Ensure team members are equipped with the knowledge of equipment handling
  • Ensure to be prepared to train new TMs.
  • Conduct quarterly training for team.

    • Others

  • Ensure all team members adhere to the standard operating procedures and policies.
  • Ensure all information from the management level are disseminated to the team.
  • Ensure that new team members become familiar with services and facilities.
  • To observe all measures in place. Supervision of team members to ensure that proficiency is maintained, and that everyone is updated on operational changes in a timely manner.
  • Work closely with the team to provide support and identify solutions to resolve any problems. Address and find solution to TM issues.
  • Maintain the highest standard of service to provide customer satisfaction and the best possible customer experience.
  • Ensure that excellent service is provided to customers in a prompt, friendly and courteous manner.
  • Able to handle customer requests tactfully, including offering alternative solutions to customers when services requested are not available.
  • To work towards the company mission and vision, to meet customer satisfaction and exceed expectations each and every time for return patronage.
  • Always strive to meet and exceed customers' expectations and satisfaction with prompt and reliable services.
  • Handle dissatisfied customers and rectify their complaints in order to satisfy their needs.
  • To be receptive to customers' feedback with due patience and diligence.
  • Monitor day to day operations of the team.
  • Conduct weekly department meetings and other team related meetings in the absence of immediate manager.
  • Ensure the team members maintain an updated inventory of all items related to the centre / warehouse and requisition of materials in a timely manner in the absence of immediate manager.
  • Ensure proper functioning of various communications with other Divisions and Departments.
  • Ensure all purchases and requisitions are in order (via department administrator) in the absence of immediate manager.
  • Auditing's of team's paperwork and submission.
  • Perform any other duties as assigned by the head of department.

    • Job Requirements

    Education & Certification

  • Certificate in Safety preferred.
  • Valid forklift driver and high reach equipment license is a must.

    • Experience

  • Minimum not less than five years with three years previous supervisory / management experience in on-site operations logistics for exhibitions.
  • Good safety track record in handling heavy exhibits preferred.

    • Other Prerequisites

  • Able to work with minimum supervision.
  • Able to multi-tasks and work under pressure.
  • Get along with fellow team members/other departments and work as a team.
  • Willing to work any day of the week and any shift, long hours when necessary.
  • Positive attitude, self-motivated with lots of initiative.
  • Possess excellent interpersonal, customer services and communication skills.
  • Meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Work with internal management and team members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety.
  • Able to interact and communicate with all levels of staff and management.
  • Able to respond immediately to all emergency situations and calls.
  • Respond calmly and make rational decisions, when handling conflicts.
  • Familiar with all policies and procedures affecting the department.
  • Mature disposition, and have a well-groomed, professional appearance.
  • Team Member to be cross trained to assist other departments within Logistics and Business Services.
  • Team member to be send for external/internal courses to upgrade.

    • Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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